- Report: #603875
Complaint Review: Roberts Roofing Service Inc - Portland Oregon
Reported By:
Doug -
Happy Valley, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roberts Roofing Service Inc
2311 SE 182nd Ave, Portland, 97233 Oregon, United States of America
Phone:
503 491-5259
Web:
Categories:
Business Rating:
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Roberts Roofing Service, Inc Robert Swaine - Owner 1 layer tear off, no leaks prior, caused serious leaking and won't Warranty as stated with their contract Portland, Oregon
Report Attachments
Breach of Contract Complaint
with Roberts Roofing
1) Roof is leaking all along the south end of
house where carport is attached.
2) Remove added flashing and silicon on roof and
repair problem properly including the nailing used to install the added flashing
material, by manufacturer suggestions.
3) Repair and replace exposed soffits as needed
from protruding nails around entire house.
4) Entry way Soffits not measured and cut
properly with new plywood added by Roberts Roofing.
5) New carport roof material requires being
melted/torched there are some loose areas not melted.
6) Roof
above master bedroom has a noticeable dip, requested to have this taken care of
at time of estimate still has the dip.
7) New fascia board was replaced on both ends of
the house, the fascia board was short obvious pieces were added on and its still
not long enough!
8) I
expect to have new fascia board installed at proper length with no added pieces
same as original. Fascia board must be measured properly, at no extra cost to
me as it was included in the contract. Roberts
Roofing will supply the new proper length of fascia board, I will paint prior
to install.
Note: At time of first meeting with Robert Swain
owner of Roberts Roofing I had expressed my
concerns
about the carport brackets, outdoor antennas, woodstove chimney and the dip
above master bedroom. I requested all
fascia boards to be replaced on west and east ends of the house.
Robert Swain
convinced me there would be no problems with my concerns mentioned above at
time of estimate. There was an additional
cost invoice added to the estimate for added materials, plywood, etc,
the contract
proposal was for the amount of $7,160.00, the added amendment brought
the total to $7,804.00 which was paid in full at time of roof completion.
I added on the contract proposal amendment
stating: Warranty for roof applies to wood stove chimney, all brackets from
carport and both roof mounted antennas, all to be included with labor
warranty. Oscar Torres I believe was
the lead of Roberts Roofing work crew.
Oscar printed his name and signed the Contract Proposal Amendment
agreeing with my amendment as a representative of Roberts Roofing.
Attempts for Warranty Concerns
I have made several phone calls since installation, many of which were
ignored with no
Return calls for
my roof leaking. After many attempts you
sent someone here, not sure what that person did? Then after several more phone calls a few weeks
later, you sent some of the crew. They
installed flashing material and Silicon to divert the water around the mounting
brackets used for the carport roof, which didnt work. I dont believe this was any type of a professional
fix, also with the flashing it would catch a lot of debris which would require
being on the roof frequently. I had
professional painters come out after the roof was installed. The flashing looks very tacky, I told the
lead person of Roberts roofing that I didnt like their idea of a fix, it
wasnt right and looked very ugly, and it will catch a lot of debris which will
require me to be on the roof frequently to clean. All of the exposed soffits
have nails protruding through the exposed soffits around the entire house. Prior to Roberts Roofing there were never any
nails protruding! Robert Swain left a
voice message stating The carport roof needs to be lifted before it can be
repaired! This was not in the contract
nor discussed at any given time. Roberts
Roofing created a leak after installing the new roof, and is refusing to honor
their 10 year Warranty. If Roberts
Roofing couldnt take care of problem this should have been noted or addressed on
the original contract. Oscar Torres was
representing Roberts Roofing when he required my signature for the original
amendment, which I added to the Amendment about the Warranty concerns before I
signed and had Oscar print his name and sign document!
Report Attachments
2 Updates & Rebuttals
jason kubak
portland,Oregon,
United States of America
totally agree with this ripoff report buyer beware of roberts roofing.
#2Consumer Comment
Thu, November 01, 2012
I was seeking eatimates for a roof tearoff this summer/next. I was warned by another contractor to steer clear of roberts roofing, chalked it up to unprofessional competition, and sought an eatimate from roberts, figuring he was maybe just undercutting the competition. Not only was he pushing the hard sale (lock in now before my rates go up 9%-- which has been the same line for years), but after he left i looked on my roof and WAS MISSING A ROOF VENT. although i cannot prove it, i am certain it was there before he walked my roof, and of course had i not been the diligent and skeptical (even more so because i was warned against this contractor)homeowner i ami,i would not have noticed until this winter when the rates really change. Adter fixing the "disappearing vent cap" i have qarned everyone i know to watch this contractor like a hawk. Use ur own judgment, but be careful, and inspect ur roof before and immediately after seeking estimates. Oh abd see if he warns u his rates are going up/ have gone up 9%, but if u "lock in" now u will save x amount.
Robert
gresham,Oregon,
USA
Falsified Report against Roberts Roofing Service
#3REBUTTAL Owner of company
Fri, October 01, 2010
A falsified report has been made by Doug Frieze regarding work performed by Roberts Roofing Service. Mr. Frieze has provided this report out of malice with an intent to slander Roberts Roofing Service. We did, in fact, respond to the complainant several times and this issue is related to his carport, not the roof we installed.
I would like to point out that the contract we had with the complainant clearly states that removal/installation of the carport cover is the responsibility of the homeowner. We completed this job in October 2008. We did not have any complaint until November 2009. We sent a crew out to address his issues on more than one occasion. Originally. we caulked around his carport supports which worked great for over a year, but he did not like the aesthetics. Then, we added flashing behind his brackets to divert the water, he did not like that either. All the while, we advised the complainant that the carport needed to be lifted for proper roofing in. He refused. Then, December 2009, Robert went out to the site. A letter was sent to the complainant advising of Robert's findings. Since the complainant never wanted to lift the carport so the roofing work could be done properly under the supports, he continues to have issues in this area. The labor and material warranty that the complainant is referring to is from the shingle manufacturer in the event of a material defect. This is not the case. Also, complainant has installed various antennas and hardware which has penetrated the shingles. This in and of itself will void the manufacturer's warranty.
Mr. Frieze has filed reports with the CCB as well as the Department of Justice and both agencies have dismissed his unfounded claims.
