Boss Exec
Auburn Hills,#2UPDATE Employee
Wed, December 10, 2008
I am currently the administrator for Boss Executive Group. The reps that work for our company go door to door, business to business and also work at local stores selling promotions put together for our clients. One of our most popular promotions is a localized coupon book. Seeing where this person is from, she probably bought a "East Side Community Saving Book" and forgot about it. Our protocall for credit cards is as follows, If while in the field, whether residentially or whatever the case may be, The rep, after taking down the credit card number on a credit card slip, will call me, and I manually type in the number, and I in turn give them an authorization number. At the end of the day the rep turns in all credit card slips, checks and/or cash. I get people that call our office every week asking about a charge that they dont recognize. It is usually just a matter of telling them that it was probably a coupon book. This is more than likely just a miscommunication. Our rep should have, if he/she didn't put "BOSS EXECUTIVE" on the cc slip for this woman. And she should have called our office once seeing the charge on her Credit Card and this matter could have been easily solved.