- Report: #1498378
Complaint Review: Rock Auto LLC - Madison Wisconsin
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Rock Auto LLC
6418 Normandy Lane Suite 100 Madison, 53719 Wisconsin, United States
Phone:
1-608-661-1376
Web:
https://www.rockauto.com/
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Rock Auto LLC Sent wrong parts and would not allow return or replace Madison Wisconsin
I ordered some parts for a project vehicle from their online store. Their system choose the parts based on the vehicle I entered. This was a project car so not worked on everyday. When I did start installation of the parts they were the wrong parts, not for the vehicle that I ordered them for. I contacted them about the parts and was told they would not refund my money nor would they repalce the parts with the right ones ( my Choice was to get the right parts).
I was 2 days past their 30 day policy. I eplained they were the wrong parts, not for my vehicle. Was told I should have checked sooner as their policy was firm right part or not. I appealed that decission and was told the same thing. This forced me to file a complaint with the BBB and others.
I had a history with them of ordering parts for my projects several hundred $. This was my first time attempting to return something to them. I order a lot of parts from all over and on occasion returns/refunds or needed. Nobody has ever been so uncooperative. I will never order from them again which will be many thousands of dollars that will be sent elsewhare. All over about $60 worth of parts that all I wanted was the right parts to begin with.
Buyer Beware RockAuto has a unreasonible return/replace/refund policy...
1 Updates & Rebuttals
RICK
United States?
#2Consumer Comment
Tue, August 04, 2020
So YOU went over their clearly stated return limit, but it's their fault? You screwed up, plain and simple. Rock Auto has their policy set, but because you don't follow it, you blame them. If you have bought '$100's in parts from them, you should surely know their return policy. Quit blaming others for YOUR mistakes and act like a responsible person.
