- Report: #1448274
Complaint Review: RockAuto.com - Brook Park WI
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Author Confirmed
Why?
RockAuto.com
5200 W. 130 St. Brook Park, 44142 WI, United States
Phone:
6086611376
Web:
https://www.rockauto.com
Categories:
Business Rating:
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RockAuto.com Sold me a defective part that broke my truck! Brook Park WI Wisconsin
I ordered a wheel bearing & hub assembly from RockAuto.com. There were no initial signs of external damage to the part and it was installed 100% correctly. Right after it was installed I drove ithe truck 2 feet down the road (not exaggerating) and the part broke right in half causing the entire wheel to fall off of the truck and the front end came smashing into the ground with MY SON in the vehicle on the side it fell (lucky he was not injured, just terrified) which caused further damage to my truck. The impact broke the brake caliper, caliper bracket, dust guard, and CV axel and scratched the body of the truck. I have issued a refund for the broken wheel baring & hub assembly, but something is definitely going to need to be done about the collateral damage done to the truck because of the defective part I ordered from RockAuto, but they have refused to help and have only ignored my request. They deleted the two Facebook post my wife posted on their wall, ignored my wife’s tweet, replied to one email and I have not heard from them since, and have hung up on my wife during the three phone calls she placed with them. They are responsible for my broken truck. And to only make matters worse this leaves my wife and kids home without a vehicle since I now have to take my wife’s car to work or leaves me out of work until my truck is fixed. This is unacceptable.
2 Updates & Rebuttals
Nicholas
Orange,United States
Their responsibility
#2Author of original report
Mon, June 25, 2018
As a company they are responsible for the parts they sell and the costumer service for their sales. They are the ones responsible for the situation because they bought the part from the manufacturer and then sold it themselves; it’s the same idea as if you buy a used car and it’s a lemon, the dealer that sold it to you is the one responsible not the original dealer of the car. And there’s a difference between trash talking and calling someone out for bad products and bad service to go along with it, how would you feel if you bought something off the internet that broke something of yours that’s extremely expensive and then the company just completely ignored you? I’m also definitely not the only person that has had this issue with the company after researching it. And the only reason my son was in the vehicle isn’t because it was a "test drive,” we were leaving, I didn’t really have an option, I can’t just leave him by himself.
Flint
Rolla,Afghanistan
They didn't make the part
#3Consumer Suggestion
Mon, June 25, 2018
Perhaps the reason they are ignoring your complaints is because they didn't make the part, they are just a store. They can refund your money, but that's about it. They don't have anything to gain by talking to you, especially since you are already trash-talking them everywhere on the Internet. The party you need to be after is the actual manufacturer of the bearing.
Also, you probably shouldn't have your kid in a vehicle you are test-driving after a repair.
