- Report: #348499
Complaint Review: Rodeo Ford And Ford Credit - Plano Texas
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Rodeo Ford And Ford Credit
Plano Parkway Plano, 75024 Texas, U.S.A.
Phone:
972-985-3600
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Rodeo Ford DID NOT PAY MY TRADE IN ON TIME Plano Texas
I purchased and new car from Rodeo Ford the first week in June 2008. I had a Trade in fianced through ford credit. Rodeo Ford was supposed to pay it off.I thought within the next few business days.
Instead it was A week and a half later. I found out because Ford Credit sent me emails that they did not receive my payment. I e-mailed them back stating Rodeo Ford had sent a check on June 16th, 2008. For some reason, the check did not get to Ford Credit or it got "Lost in the mail". Because of that I get harrassing phone calls from Ford Credit every day at the earliest they can call you, to remind me that I still owe them money and now a fiance charge because of Rodeo Fords screw-up. I have had to go to Rodeo Ford and call them every day since this has happened. They said they cut a new check and it was mailed July 3rd. Well, guess what? Ford Credit still has not received the check. I sent a cease and demand letter to Ford Credit to stop calling me. I thought buying a new car down the street would have benefits. All I have had is trouble with them. This is the First and Last time I will ever buy a Ford from them.I have never had these problems from Eldoraldo Chevrolet. My daddy was right. He always said to never buy a Ford you will regret it. I should have listened.
Goat
plano, Texas
U.S.A.
Instead it was A week and a half later. I found out because Ford Credit sent me emails that they did not receive my payment. I e-mailed them back stating Rodeo Ford had sent a check on June 16th, 2008. For some reason, the check did not get to Ford Credit or it got "Lost in the mail". Because of that I get harrassing phone calls from Ford Credit every day at the earliest they can call you, to remind me that I still owe them money and now a fiance charge because of Rodeo Fords screw-up. I have had to go to Rodeo Ford and call them every day since this has happened. They said they cut a new check and it was mailed July 3rd. Well, guess what? Ford Credit still has not received the check. I sent a cease and demand letter to Ford Credit to stop calling me. I thought buying a new car down the street would have benefits. All I have had is trouble with them. This is the First and Last time I will ever buy a Ford from them.I have never had these problems from Eldoraldo Chevrolet. My daddy was right. He always said to never buy a Ford you will regret it. I should have listened.
Goat
plano, Texas
U.S.A.
3 Updates & Rebuttals
In My Opinion
Pikesville,Maryland,
U.S.A.
Some things to think about
#2UPDATE EX-employee responds
Tue, January 27, 2009
I am a former employee of Ford Motor Credit (FMC). I would still be working there today if the service center had not closed down. I have dealt with this situation on numerous occasions. I don't think anyone was trying to imply that you do not pay your bills on time, but there a process to the trade ins. You said that you traded in your car the 1st week of June & a week & 1/2 later you got notice from FMC that your payment had not been received. The first call is always a courtesy call. This call is to alert you (in case you forgot) so, that the payment will not go over 30 days past due & be reported to the credit bureau. This call normally takes place between 7-11 days past due. So according to you statements your payment was on the verge of being due when you traded the car in. In your update, you stated that the new finance person would have caught a delinquent account. Well, that's not always true. Only payments that are 30 or more days past due are reported to the credit bureaus. FMC reports to the credit bureaus on a quarterly basis. So, realistically, it could be several months before the information shows up on the credit report. When dealers call in for payoff information, that's all that we gave them the payoff amount & no account details. Also realize that there is an accounting process for the dealer to go through. Most companies Accounts Payable departments do not cut checks on a daily basis. They batch them. This is why on your trade in agreement/contact, there is a statement that allows up to a certain amount of time for the payoff amount to be sent. I understand you frustration & I hope that my explanation helps. Go back & really look at your documents & the dates.
Goat
Plano,Texas,
U.S.A.
I do pay my bills on time and was never late on any car payments
#3Author of original report
Mon, December 22, 2008
I am commenting on the person who is suggesting that I do not pay my bills on time. I thought I had this resolved, but I guess not. This person is sugessting that my car payment was late one or more times and that it was delinquent when I bought the new car. That is a lie and the person financing it would have caught on to that one.The payment was not due for another month.Rodeo Ford finally got the trade-in took care of. If my credit was that bad, How did I walk away with a loaded Mustang at the price I wanted and at the best interest rate and financed where I wanted.I don't think so. They are desperate, but not that desperate. I heard people being turned away that day for cars.used ones. Oh, things are better, my other low mileage sports car is paid off as well, I guess Santa Claus paid that to? I don't send car payments though the mail to get lost or late.Sorry never happened here. So have a merry Christmas and find someone good to do with your time, something that is important. you are barking up the wrong tree here, sorry, to disappoint you. I am so happy with my new mustang, I should have pushed for that v8 shelby, I'm sure I could have gotten it, I just didn't think I needed that much car, but maybe I'm wrong.I'm just that fisty.Maybe next time.
In All Fairness
Glenn Heights,Texas,
U.S.A.
Place the blame where it belongs....
#4Consumer Comment
Thu, July 17, 2008
Being a former Manager for Ford Credit and a currently work in the Auto Finance industry...I feel that you should consider placing blame where it belongs before you begin to slander good dealers. let me explain what transpired in your particular situation: When you traded your car in, you most likely were either about to come due for a payment and or possibly already late for your payment. When you traded the vehicle in, the dealer per their signed contractual agreement with Ford Credit has 20 business days in which to submitt the payoff to the finance company. So if Ford Credit continued to call you for your payment and or payoff...your were 9 out of 10 times already past due. The dealer may have sent out payment a second time if not received but was not required to do so unless the 20th business day had elapsed according to the dealer agreement and State guidelines. I can only hope that your daddy also explained to you that you should mail out your payments 7-10 days before your payments are due to ensure that they are received in a timely fashion. Ford Credit would not have called you for the payoff or the payment until your account was already 7 days past due. Not that you are given a 7 day grace period because there are no grace periods but allow only 7 courtesy days in which to receive your payment before they begin calling for it. It is unfair to place the blame on the dealer when you were already delinquent with your payment from the start.
