Complaint Review: Rodeo Ford - Plano Texas

You misunderstood me. I am not defending Spot Delivery at all, it's horrible. What I am saying is that I do not believe that Spot Delivery occurred. They were provided their vehicle in return and were not told that the newer vehicle was considered delivered. Thus by definition it is not Spot Delivery. Had they been truly Spot Delivered the choice would not be to retrieve their original car and walk away, the choice would have been pay the increased amount or voluntarily surrender the new vehicle as a repo. In reference to mortgage lending, of course they do not take delivery until after closing, however, you know as well as I do that at signing, the contract is considered in effect. The consumer has a 3 day right of rescission. However, stipulations still need to be met. The rep ensures docs are attached for the title company to attached. IF at any time the lender discovers that information was not completely accurate or that stips were not included even AFTER funding they have every right to call the note due in full in 15 days and waive any eviction periods. SO they can in essence do exactly the same thing pay up now or get out! How do we NOT know that JR lost funding because the information provided on his application was not consistent with the documentation provided? How do we know that the down payment was received in full or that the items presented for collection cleared. For all we know that original lender did give an approval pending verification of income or employment which the consumers erroneously stated on the application and the lender, not the dealership, retracted the approval based on that. I'm just saying, before the modification on the post JR said something like I know that I have bad credit so I don't want to hear it! Well the truth of the matter is that if the credit was good, none of this would have occurred therefore blame cannot be place completely on the dealership or sales rep. It just frustrates me when people never take responsibility for their circumstances. Like the statement that she wasted her entire time at the dealership on her birthday. Seriously, SO WHAT !. She's an adult. Is it really that significant of a day that everything has to be absolutely perfect for her and that the dealership is just pure evil for doing this to her on such a very very special day. She made the choice to go in on her birthday. Why even add that in the post, to gain sympathy? Bottom line, they tried to buy a car, could only get approved at a high rate because of their poor credit situation which is completely on them, not the dealership and when they got her approved at a rate she felt was too high or that they were unwilling to pay, then they walked. It happens every single day to millions of people during everyday life. I might want Steak tonight, but if I can't afford it or don't want to pay the price, I keep on walking. I don't post about the butcher and supermarket on how evil they are for charging so much for it and ruining my dinner and day. I was just saying, don't fuel their flame with definition without knowing all the facts. Remember, this is a one sided story. Doing so just encourages further credit irresponsibility rather than the two of them taking full responsibility and taking a strong look at their finances and improving themselves.

You misunderstood me. I am not defending Spot Delivery at all, it's horrible. What I am saying is that I do not believe that Spot Delivery occurred. They were provided their vehicle in return and were not told that the newer vehicle was considered delivered. Thus by definition it is not Spot Delivery. Had they been truly Spot Delivered the choice would not be to retrieve their original car and walk away, the choice would have been pay the increased amount or voluntarily surrender the new vehicle as a repo. In reference to mortgage lending, of course they do not take delivery until after closing, however, you know as well as I do that at signing, the contract is considered in effect. The consumer has a 3 day right of rescission. However, stipulations still need to be met. The rep ensures docs are attached for the title company to attached. IF at any time the lender discovers that information was not completely accurate or that stips were not included even AFTER funding they have every right to call the note due in full in 15 days and waive any eviction periods. SO they can in essence do exactly the same thing pay up now or get out! How do we NOT know that JR lost funding because the information provided on his application was not consistent with the documentation provided? How do we know that the down payment was received in full or that the items presented for collection cleared. For all we know that original lender did give an approval pending verification of income or employment which the consumers erroneously stated on the application and the lender, not the dealership, retracted the approval based on that. I'm just saying, before the modification on the post JR said something like I know that I have bad credit so I don't want to hear it! Well the truth of the matter is that if the credit was good, none of this would have occurred therefore blame cannot be place completely on the dealership or sales rep. It just frustrates me when people never take responsibility for their circumstances. Like the statement that she wasted her entire time at the dealership on her birthday. Seriously, SO WHAT !. She's an adult. Is it really that significant of a day that everything has to be absolutely perfect for her and that the dealership is just pure evil for doing this to her on such a very very special day. She made the choice to go in on her birthday. Why even add that in the post, to gain sympathy? Bottom line, they tried to buy a car, could only get approved at a high rate because of their poor credit situation which is completely on them, not the dealership and when they got her approved at a rate she felt was too high or that they were unwilling to pay, then they walked. It happens every single day to millions of people during everyday life. I might want Steak tonight, but if I can't afford it or don't want to pay the price, I keep on walking. I don't post about the butcher and supermarket on how evil they are for charging so much for it and ruining my dinner and day. I was just saying, don't fuel their flame with definition without knowing all the facts. Remember, this is a one sided story. Doing so just encourages further credit irresponsibility rather than the two of them taking full responsibility and taking a strong look at their finances and improving themselves.

You misunderstood me. I am not defending Spot Delivery at all, it's horrible. What I am saying is that I do not believe that Spot Delivery occurred. They were provided their vehicle in return and were not told that the newer vehicle was considered delivered. Thus by definition it is not Spot Delivery. Had they been truly Spot Delivered the choice would not be to retrieve their original car and walk away, the choice would have been pay the increased amount or voluntarily surrender the new vehicle as a repo. In reference to mortgage lending, of course they do not take delivery until after closing, however, you know as well as I do that at signing, the contract is considered in effect. The consumer has a 3 day right of rescission. However, stipulations still need to be met. The rep ensures docs are attached for the title company to attached. IF at any time the lender discovers that information was not completely accurate or that stips were not included even AFTER funding they have every right to call the note due in full in 15 days and waive any eviction periods. SO they can in essence do exactly the same thing pay up now or get out! How do we NOT know that JR lost funding because the information provided on his application was not consistent with the documentation provided? How do we know that the down payment was received in full or that the items presented for collection cleared. For all we know that original lender did give an approval pending verification of income or employment which the consumers erroneously stated on the application and the lender, not the dealership, retracted the approval based on that. I'm just saying, before the modification on the post JR said something like I know that I have bad credit so I don't want to hear it! Well the truth of the matter is that if the credit was good, none of this would have occurred therefore blame cannot be place completely on the dealership or sales rep. It just frustrates me when people never take responsibility for their circumstances. Like the statement that she wasted her entire time at the dealership on her birthday. Seriously, SO WHAT !. She's an adult. Is it really that significant of a day that everything has to be absolutely perfect for her and that the dealership is just pure evil for doing this to her on such a very very special day. She made the choice to go in on her birthday. Why even add that in the post, to gain sympathy? Bottom line, they tried to buy a car, could only get approved at a high rate because of their poor credit situation which is completely on them, not the dealership and when they got her approved at a rate she felt was too high or that they were unwilling to pay, then they walked. It happens every single day to millions of people during everyday life. I might want Steak tonight, but if I can't afford it or don't want to pay the price, I keep on walking. I don't post about the butcher and supermarket on how evil they are for charging so much for it and ruining my dinner and day. I was just saying, don't fuel their flame with definition without knowing all the facts. Remember, this is a one sided story. Doing so just encourages further credit irresponsibility rather than the two of them taking full responsibility and taking a strong look at their finances and improving themselves.

You misunderstood me. I am not defending Spot Delivery at all, it's horrible. What I am saying is that I do not believe that Spot Delivery occurred. They were provided their vehicle in return and were not told that the newer vehicle was considered delivered. Thus by definition it is not Spot Delivery. Had they been truly Spot Delivered the choice would not be to retrieve their original car and walk away, the choice would have been pay the increased amount or voluntarily surrender the new vehicle as a repo. In reference to mortgage lending, of course they do not take delivery until after closing, however, you know as well as I do that at signing, the contract is considered in effect. The consumer has a 3 day right of rescission. However, stipulations still need to be met. The rep ensures docs are attached for the title company to attached. IF at any time the lender discovers that information was not completely accurate or that stips were not included even AFTER funding they have every right to call the note due in full in 15 days and waive any eviction periods. SO they can in essence do exactly the same thing pay up now or get out! How do we NOT know that JR lost funding because the information provided on his application was not consistent with the documentation provided? How do we know that the down payment was received in full or that the items presented for collection cleared. For all we know that original lender did give an approval pending verification of income or employment which the consumers erroneously stated on the application and the lender, not the dealership, retracted the approval based on that. I'm just saying, before the modification on the post JR said something like I know that I have bad credit so I don't want to hear it! Well the truth of the matter is that if the credit was good, none of this would have occurred therefore blame cannot be place completely on the dealership or sales rep. It just frustrates me when people never take responsibility for their circumstances. Like the statement that she wasted her entire time at the dealership on her birthday. Seriously, SO WHAT !. She's an adult. Is it really that significant of a day that everything has to be absolutely perfect for her and that the dealership is just pure evil for doing this to her on such a very very special day. She made the choice to go in on her birthday. Why even add that in the post, to gain sympathy? Bottom line, they tried to buy a car, could only get approved at a high rate because of their poor credit situation which is completely on them, not the dealership and when they got her approved at a rate she felt was too high or that they were unwilling to pay, then they walked. It happens every single day to millions of people during everyday life. I might want Steak tonight, but if I can't afford it or don't want to pay the price, I keep on walking. I don't post about the butcher and supermarket on how evil they are for charging so much for it and ruining my dinner and day. I was just saying, don't fuel their flame with definition without knowing all the facts. Remember, this is a one sided story. Doing so just encourages further credit irresponsibility rather than the two of them taking full responsibility and taking a strong look at their finances and improving themselves.

How can you defend the industry practice called "spot delivery?" This is when a dealership lets the buyer take the vehicle when the financing is NOT SECURED-there is no loan agreement in place. I know why they do it, and it's a sleazy practice at best and illegal in some jurisdictions. Further, your comparison between vehicle purchases and home mortgages is off base-apples and oranges. When was the last time you knew of a real estate seller letting someone (the purchaser) move into a building without a written mortgage agreement in place? Of course you haven't, that's what CLOSING is for. Dealers who use "spot delivery" could just as easily inform the purchaser that they will have to wait the one or two (at the most) business days to see if the LENDER will approve the proposed loan. Indeed, this is the way REPUTABLE dealers conduct business. ANYONE who encounters an attempt to "spot deliver" a vehicle should REFUESE to sign anything and immediate LEAVE to find another dealer to conduct business with.

I just posted a feedback and I think I might have listed it improperly as the individual reported. I am NOT the individual reported. I am just a reader of the Rip Off Report that also works with consumers in the lending industry. Also I see that you did a modification to your report where you deleted the part about knowing that your credit is bad and not wanting to hear about it... so my title might not make sense.

Let me start off by saying these 2 things: 1. I do not work in the automotive industry, I work in the mortgage industry. 2. I am not trying to be mean or belittle your frustration. Having said that I read your posting and I can say that your situation is unfortunate. But keep these things in mind in today's times, in the lending industry, specifically in the mortgage and auto industry, lending is stringent. I have many prospective customers that come to me every day and tell me that they want a house and have minimal down payment and challenging credit. Usually it's horrible. That's fine, we have lenders for everyone, but as credit declines, then the rate and down payment required increases. Your credit score and how you have handled debt in the past is a direct reflection of you and the probability of how you will handle your credit in the future. I understand that circumstances happen beyond peoples control, ESPECIALLY IN TODAYS ECONOMY. Companies close down, people are laid off with no fault, medical, hurricane, accidents I get it. Stuff happens, because it has happened to me as well. Nonetheless, the way lenders are looking at it 1 way only. 1. How has this customer paid his or her bills in the past? Times are rough and did this customer plan ahead in case something happens? Is this customer able to sustain this loan and are we able to recover the funds which we extend to purchase this vehicle on the customers behalf. Is this customer able to pay this vehicle if something happened to their income or are they in essence living pay check to pay check? Then they calculate their risk. They factor in the probability of the fact that they may never recover their money. As that risk increases, so does your down payment required and your rate. If it is too high of a risk, they just will not lend. That's just the way it is and the facts. And quite honestly, I do not blame then. They are literally sending over a check for the full amount. You wouldn't lend someone money if you knew that in the past her or she borrowed from 10 other people and never paid it back. Is the lender trying to turn a profit.. of course, but it is also concerned with not losing money. So for example if they feel that there is a likelihood that after a period you will stop paying, then they need to factor the cost of repossession, the depreciated sales value and the money they lent out. Then they add in their profit and that's how they determine your rate and down payment requirements. Its all about minimizing their risk and loss potential. After all, they are not in the business of losing money. I only say this because I have customer all the time coming into my office and telling me that they want a specific mortgage rate, they want a specific payment and they want a specific house. The reality of the matter is that it just cannot be done. If you have challenging credit, it just hard enough to get you approved and believe me, the lender is going to dictate the terms, not the dealer. I know you want to place the blame completely on the dealership, as my customers place it on me, but come on think about it. The dealership lost a lot in this transaction. And you really think that the dealership and salesmen DON'T want to sell you a car. If the lender charges a rate of 10.50 or 12.50, do you really think that the dealership benefits in any way. You think that down payment money goes to the dealership It doesn't. The reason for the down payment is to cover the difference of the vehicle (or in my case a home) sales price and the amount the lender will finance. If the car is $10,000 and the lender will only finance 80%, then there needs to be a $2,000 difference coming from somewhere. That's not just money that the dealership takes. It is used to reach 100% of the agreed up on sales price so that the title can be secured under your name. It's just very frustrating to me when people complain or post and say things about salespeople when in reality they are trying their very hardest to get people approved to purchase on credit just to be told that they are horrible and cheaters. Just to see their business posted and belittled or see their name in print. I have had the same thing done to me on a similar site and people read. What do you think that this is going to do to the salesmen's name that you openly posted on the internet, yet you used your initials. Is that fair? I have actually had people walk into my mortgage company and when I introduce themselves they ask for someone else. Is that fair to me? Is that right of you to do because in this one circumstance you did not get the outcome you desired. Did you even talk to this salesmen and ask him what happened. You said in your opening statement that you knew your credit was horrible so you don't want to hear it. WOW, so you know that you have substantial blame for this yet you say the dealership is horrible and place the salesmen on front page? Again, Im sorry to be so blunt but seriously, look at your situation and fairly assess what happened and if the dealership's request (which was dictated up on them from their lender) was fair given your situation. Understand that for now, you will need to pay more (in terms of rates) then perhaps others because your credit warrants it. In the future, when you have in the lenders eyes proven that you warrant a better rate then payments will be where they are and perhaps no down payment at all will be required. I have many customers that do get a rate at prime and they get 100% financing so there is absolutely no down payment required. A quick side note in reference to the $1,000 down payment how did you make that deposit? If it was a check, they the dealership is required to ensure that the deposited check cleared before a refund could be deposited. Think about it, what if they refund you the deposit and then your check doesn't clear. Believe me it happens all the time. If it was a debit or credit card, then they will refund it immediately but keep in mind, depending on your bank, it might take anywhere from 3 to 5 days for it to appear in your account. That's your banks processing, not the dealership. Sorry this occurred on your birthday. (and that's genuine) To the individual that responded and stated that they were Spot Delivereed .. you sound like you have knowledge in the credit and lending industry then you know that what you are stating is not true. Don't just talk and fuel people up. More so if you DON'T know what you are talking about then don't talk at all. Spot delivery occurs when the customer is told that there alternatives are to pay the increased amount or the vehicle will be reported stolen and by returning the vehicle it would be accepted only as a voluntary repossession. In other words the dealership refuses to back out of the contract and make the assumption that the vehicle was delivered as the consumer took delivery by driving off the lot. According to what JR stated this never occurred as they were more than happy to destroy the contract and return the original trade in to the customer. THEY WERE NOT SPOT DELIVERED. What if the customer was unable to prove stips or verify income. Lenders are contingent on specific requirements. According to your statement, then every BVA is a delivery? NOT TRUE !

You were the victim of a spot delivery....to see what to look for next time visit http://thecreditdiva.blogspot.com/