- Report: #461851
Complaint Review: Rodeo Ford - Plano Texas
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Rodeo Ford
4400 W. Plano Parkway Plano, 75093 Texas, U.S.A.
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Rodeo Ford Service Problems - Refused Warranty service - Service competency issue Plano Texas
This is were I bought my truck. I have had nothing but bad experiance with the service department. The second issue:
The truck, undder warrantee after 18+ months will not consistent;y start. I have had numerous good samaritans give me a junp start (thanks to those people). The truck was failing state inspection because even with a full charge (a night on a battery charger) the truck battery would fail before the inspection was concluded. This dealer checked out and certified the charging system and battery and stated it was do to accessories that were not purchased through Ford. ... Lots of bck and forth with the service manager in the general managers office. I believe tha the GM was trying to get to the root of the problem, but the service manager had lots of dubious and doubtful ways of deverting attention from the root problem. Anyway I left without a solution, buyt a suggestion I charge the truck overnight. Afeter 18 hours of charging, the truck passed state inspection, but failed to start when I left the inspection station. After a ju,p, I took the truck and cahrged it again overnight. The truck failed to start several times the next month.
I took the truck to a Bettery store where they determined the charging system was good, but the battery was weak. I replaced the battery at the store.... What a difference. Instead of a slow whirr/ crank and a weak start, the starter spun and the truck started immediately.
The Interstate distributoer informed me that the battery that was in the truck was not the correct battery for this vehicle. In fact the battery was a much smaller battery that required.
Either Ford placed the wrong battery in the truck or The dealer stole the original battery ( which is my suspicion) and put in a much smaller battery.
Either way, I will never buy anotherFord product.
DallasDBA
Dallas, Texas
U.S.A.
The truck, undder warrantee after 18+ months will not consistent;y start. I have had numerous good samaritans give me a junp start (thanks to those people). The truck was failing state inspection because even with a full charge (a night on a battery charger) the truck battery would fail before the inspection was concluded. This dealer checked out and certified the charging system and battery and stated it was do to accessories that were not purchased through Ford. ... Lots of bck and forth with the service manager in the general managers office. I believe tha the GM was trying to get to the root of the problem, but the service manager had lots of dubious and doubtful ways of deverting attention from the root problem. Anyway I left without a solution, buyt a suggestion I charge the truck overnight. Afeter 18 hours of charging, the truck passed state inspection, but failed to start when I left the inspection station. After a ju,p, I took the truck and cahrged it again overnight. The truck failed to start several times the next month.
I took the truck to a Bettery store where they determined the charging system was good, but the battery was weak. I replaced the battery at the store.... What a difference. Instead of a slow whirr/ crank and a weak start, the starter spun and the truck started immediately.
The Interstate distributoer informed me that the battery that was in the truck was not the correct battery for this vehicle. In fact the battery was a much smaller battery that required.
Either Ford placed the wrong battery in the truck or The dealer stole the original battery ( which is my suspicion) and put in a much smaller battery.
Either way, I will never buy anotherFord product.
DallasDBA
Dallas, Texas
U.S.A.
1 Updates & Rebuttals
Mathew Perry
Henderson,Nevada,
U.S.A.
OR, looking at the other side of the coin !!!
#2Consumer Suggestion
Sun, June 21, 2009
Ok, this is my problem with your post. it is final statement before your testament to never buy another Ford product you stated Either Ford placed the wrong battery in the truck or The dealer stole the original battery ( which is my suspicion) and put in a much smaller battery. So let me understand that I understand you correctly. You are 100% placing the blame on Ford or the dealership and accusing someone of theft and those are the only 2 alternatives? So you have taken the word of the Bettery (or Battery) store as a fact as to the cause of the problem. Sure the fact that they sold you a battery had nothing to do with their determination. Furthermore you stated that the Interstate distributoer (or distributer), whatever that means, told you that the battery was not the correct battery, so is that where you made your determination that it was either wrong or stolen? Let me ask you. do you think that there is a possibility that there are other alternatives? You mentioned that when you went back to your dealership there was conversations about the cause being aftermarket equipment that you installed. Could it be that the equipment you installed is draining the battery at start? You also mentioned that its 18 months old. Did you purchase it preowned? Could it not also be possible that the previous owner had replaced the battery for some reason with the wrong one to save cost or perhaps even used a battery he already had? Or even a third option, could it have been a third party that swopped out the battery? I just presented you with 3 other viable explanations (provided that indeed the battery was the problem and not another factor) that could have very easily been the culprit. I just find it horrible how people automatically want to point the finger when they don't even know and then make statements like Either Ford placed the wrong battery in the truck or The dealer stole the original battery ( which is my suspicion) and put in a much smaller battery and quickly want to in essence say that either the manufacturer sucks, or the dealership and the operators are a bunch of thieves. Here are two other alternative. You retrofit items onto your truck and you didn't know what you were doing and you caused the power problem, or the whole situation with your truck is because you didn't properly maintain and clean the connections to your battery. It doesn't feel good to have all the blame placed on you unjustly now does it. By the way, I don't work for the automotive industry, Im just one of those people that doesn't falsely make accusations and places blame on others. Sometimes I acknowledge that I am at fault and sometimes I just acknowledge that That is life. ESPECIALLY with my car, they are not 100% running all of the time. They need repair. Just like items in my house, my computer, my appliances, and every single item that I buy. That's LIFE !!!
