- Report: #92800
Complaint Review: ROMA ACCEPTANCE - AUTO FINANCE-FOOTHILL NISSAN - LA CRESCENTA California
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Author Not Confirmed
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ROMA ACCEPTANCE - AUTO FINANCE-FOOTHILL NISSAN
3333 FOOTHILL BLVD. LA CRESCENTA, 91214 California, U.S.A.
Phone:
818-236-3267
Web:
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ROMA ACCEPTANCE - AUTO FINANCE-FOOTHILL NISSAN RIP-OFF FINANCING-DISRESPECTFUL EMPLOYEES-UNREASONABLE HIGH INTEREST LA CRESCENTA California
*UPDATE Employee: Rebuttal We do not feel that we have "ripped-off" this customer.
*UPDATE Employee: Rebuttal We do not feel that we have "ripped-off" this customer.
*UPDATE Employee: Rebuttal We do not feel that we have "ripped-off" this customer.
*UPDATE Employee: Rebuttal We do not feel that we have "ripped-off" this customer.
Purchased my first car, a 1997 used Nissan Altima in July 2000.
Throughout the years, invested about $2000 worth of upkeep. Recently I was in a car wreck, and the Altima was totaled. With 3 months of payment left to payoff, it simply was not worth the repairs on the car, or having that on my record at the insurance company. I got three quotes from collision companies, and they estimated no less than $8000. Keep in mind, that the blue book value on this car today, at the very maximum, is about $3500.
I decided to call Roma acceptance (may 2004) to find out what I owed on the car. The total was about $3500. When I asked how much I had already paid on it, I almost fainted when he told me, $21,392. I could not believe that I had already paid this car back at LEAST 3x what it was worth. I realize that as a consumer, this was an oversight on my part, but 22% interest did not calculate in my mind until today.
Not only was the person I spoke with loud and insensitive, but MR RIVERA was also VERY rude. He made it very clear that I had no other choice when I signed the contract, but that I by no means have the right to ask if they'd be willing to just squash the contract. I know that I was still going to be stuck with the remaining balance, but people out there should be aware of FOOTHILL NISSAN and their "private" finance companies. I tried to do research on this ROMA ACCEPTANCE, but could find NO information or their existence of even being a legitimate finance company. When I called to get further information, none was given.
ROMA ACCEPTANCE, whether part of Nissan or not, is a total rip-off. People need to really be aware of the kind of finance company this is.
Raelynn
chatsworth, California
U.S.A.
Throughout the years, invested about $2000 worth of upkeep. Recently I was in a car wreck, and the Altima was totaled. With 3 months of payment left to payoff, it simply was not worth the repairs on the car, or having that on my record at the insurance company. I got three quotes from collision companies, and they estimated no less than $8000. Keep in mind, that the blue book value on this car today, at the very maximum, is about $3500.
I decided to call Roma acceptance (may 2004) to find out what I owed on the car. The total was about $3500. When I asked how much I had already paid on it, I almost fainted when he told me, $21,392. I could not believe that I had already paid this car back at LEAST 3x what it was worth. I realize that as a consumer, this was an oversight on my part, but 22% interest did not calculate in my mind until today.
Not only was the person I spoke with loud and insensitive, but MR RIVERA was also VERY rude. He made it very clear that I had no other choice when I signed the contract, but that I by no means have the right to ask if they'd be willing to just squash the contract. I know that I was still going to be stuck with the remaining balance, but people out there should be aware of FOOTHILL NISSAN and their "private" finance companies. I tried to do research on this ROMA ACCEPTANCE, but could find NO information or their existence of even being a legitimate finance company. When I called to get further information, none was given.
ROMA ACCEPTANCE, whether part of Nissan or not, is a total rip-off. People need to really be aware of the kind of finance company this is.
Raelynn
chatsworth, California
U.S.A.
4 Updates & Rebuttals
Nancy
La Crescenta,California,
U.S.A.
Rebuttal We do not feel that we have "ripped-off" this customer.
#2UPDATE Employee
Fri, May 13, 2005
In response to complaint of "Raelynn", I would like to go on record as follows: 1. The customer purchased a vehicle (48 mo contract) and made 44 payments (32 of which were paid late) thus incurring additional interest as well as late fees. 2. Due to excessive delinquency on this account, it was necessary to incurr investigation fees as well as legal fees to locate the collateral. Customer changed jobs numerous times and we were unable to locate her. 3. The customer did not maintain insurance on the vehicle (as is required in the contract). We were later notified that the car was in an accident and a total loss. It was at this time that customer was quoted a payoff -- of course, the payoff quoted included late fees, past due interest incurred and investigation/legal fees, which we are entitled to. 4. During the time customer had this car, it was necessary for our collection department to make approximately 137 calls to customer! We do not feel that we have "ripped-off" this customer. In good faith we sold her a car, she signed a valid sales contract and then by not paying her payments in a timely manner or maintaining insurance on the vehicle, she is in breach of her contract. As a result of her failute to maintain insurance, we now have no car (collateral) and a balance on our books--a balance that is the responsibility of the customer to pay! The reason the customer has what they consider an unreasonable payoff is due to their failure to make their payments on time!
Nancy
La Crescenta,California,
U.S.A.
Rebuttal We do not feel that we have "ripped-off" this customer.
#3UPDATE Employee
Fri, May 13, 2005
In response to complaint of "Raelynn", I would like to go on record as follows: 1. The customer purchased a vehicle (48 mo contract) and made 44 payments (32 of which were paid late) thus incurring additional interest as well as late fees. 2. Due to excessive delinquency on this account, it was necessary to incurr investigation fees as well as legal fees to locate the collateral. Customer changed jobs numerous times and we were unable to locate her. 3. The customer did not maintain insurance on the vehicle (as is required in the contract). We were later notified that the car was in an accident and a total loss. It was at this time that customer was quoted a payoff -- of course, the payoff quoted included late fees, past due interest incurred and investigation/legal fees, which we are entitled to. 4. During the time customer had this car, it was necessary for our collection department to make approximately 137 calls to customer! We do not feel that we have "ripped-off" this customer. In good faith we sold her a car, she signed a valid sales contract and then by not paying her payments in a timely manner or maintaining insurance on the vehicle, she is in breach of her contract. As a result of her failute to maintain insurance, we now have no car (collateral) and a balance on our books--a balance that is the responsibility of the customer to pay! The reason the customer has what they consider an unreasonable payoff is due to their failure to make their payments on time!
Nancy
La Crescenta,California,
U.S.A.
Rebuttal We do not feel that we have "ripped-off" this customer.
#4UPDATE Employee
Fri, May 13, 2005
In response to complaint of "Raelynn", I would like to go on record as follows: 1. The customer purchased a vehicle (48 mo contract) and made 44 payments (32 of which were paid late) thus incurring additional interest as well as late fees. 2. Due to excessive delinquency on this account, it was necessary to incurr investigation fees as well as legal fees to locate the collateral. Customer changed jobs numerous times and we were unable to locate her. 3. The customer did not maintain insurance on the vehicle (as is required in the contract). We were later notified that the car was in an accident and a total loss. It was at this time that customer was quoted a payoff -- of course, the payoff quoted included late fees, past due interest incurred and investigation/legal fees, which we are entitled to. 4. During the time customer had this car, it was necessary for our collection department to make approximately 137 calls to customer! We do not feel that we have "ripped-off" this customer. In good faith we sold her a car, she signed a valid sales contract and then by not paying her payments in a timely manner or maintaining insurance on the vehicle, she is in breach of her contract. As a result of her failute to maintain insurance, we now have no car (collateral) and a balance on our books--a balance that is the responsibility of the customer to pay! The reason the customer has what they consider an unreasonable payoff is due to their failure to make their payments on time!
Nancy
La Crescenta,California,
U.S.A.
Rebuttal We do not feel that we have "ripped-off" this customer.
#5UPDATE Employee
Fri, May 13, 2005
In response to complaint of "Raelynn", I would like to go on record as follows: 1. The customer purchased a vehicle (48 mo contract) and made 44 payments (32 of which were paid late) thus incurring additional interest as well as late fees. 2. Due to excessive delinquency on this account, it was necessary to incurr investigation fees as well as legal fees to locate the collateral. Customer changed jobs numerous times and we were unable to locate her. 3. The customer did not maintain insurance on the vehicle (as is required in the contract). We were later notified that the car was in an accident and a total loss. It was at this time that customer was quoted a payoff -- of course, the payoff quoted included late fees, past due interest incurred and investigation/legal fees, which we are entitled to. 4. During the time customer had this car, it was necessary for our collection department to make approximately 137 calls to customer! We do not feel that we have "ripped-off" this customer. In good faith we sold her a car, she signed a valid sales contract and then by not paying her payments in a timely manner or maintaining insurance on the vehicle, she is in breach of her contract. As a result of her failute to maintain insurance, we now have no car (collateral) and a balance on our books--a balance that is the responsibility of the customer to pay! The reason the customer has what they consider an unreasonable payoff is due to their failure to make their payments on time!
