Ben
Houston,#2REBUTTAL Owner of company
Fri, October 11, 2013
This Customer who had found the best value brand new mattress at our store after a very careful shopping around town was given the details specifications of the mattress and the local manufacture warranty information (name & phone) at the time of purchase. (We sell only NEW furniture & mattress)
All mattresses were delivered and setup at his residence to his satisfaction. Customer, after several months come to our store and admits that without contacting the manufacturer and not mentioning a single word of any problem with his mattress during all this time has decided to sue the manufacture. We told him that we are neither lawyers nor Doctors and not the manufacturer itself and that he needs to contact the warranty department of the manufacturer if he has any problem with his mattress and was given the manufacture phone number once again. And we told him that when calling the manufacturer, he needs to refer to his invoice details for mattress type, date of purchase and nature of the problem he has with the mattress and we will answer any questions the manufacture may have to verify the purchase and mattress type. Unfortunately, he started using inappropriate words in the middle of store in front of other customers and showed a very strange behavior (insulting us).
Apparently, this customer was not looking for standard manufacture warranty solution and had some other objectives in mind.