- Report: #1315560
Complaint Review: Rooms To Go - Nationwide
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Rooms To Go
Nationwide, USA
Web:
www.roomstogo.com
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Rooms To Go Extended Warranty Is A Joke and A Waste of My Vauluable Time Houston, TX Nationwide
Purchased a 2 Piece Sectional from Rooms To Go in late 2014 along with the fabric protection and the extended warranty after it was recommended by our sales associate as "covering everything with full repair or replacement". Well, fast forward a little over a year and the main piece of our sectional has stitching that is separating at the seams of the main cushion (a full length cushion that is sewn to the couch base mind you). These are not decorative stitches as these stitches hold the microfiber fabric to the cushion itself. We call RTG and we are told to contact the warranty company. We do so and have to schedule an appointment to have a technician come view the concern. Technician comes out and says almost immeadiately "This shouldn't be happening" and proceeds to try and repair with needle and thread!!! After a few minutes of him trying and failing he decides to write a report and tells us that this will be covered.
Relieved, we wait on a call to see what steps to take next. Receive a call and we are told "This is not covered since the technician used the word "fraying" on his report". No fabric is fraying at all! There is thread coming undone at seams and the fabric is beginning to pull away from these seams. The warranty company agreed to send another technician out since we are told "The first technician was very new and may have made a mistake". Second tech come almost two weeks later and views the same thing. He states "This is not fraying at all. This is stitching coming apart at seams". The Warranty Contract states in Section 2, Letter H "The coming loose of stitching on seams is a covered cause of loss". Now we are dealing with Jodi at the Warranty Company are we are being told that this is still not covered because it is "decorative stitching".
This sticthing is holding fabric to the cushion! How is this decorative stitching since it is neccessary to secure fabric to a cushion? Now we are being told this is a "Non-Parel Warranty" and we are not told what this means, only that someone will get back with us. Talk about a waste of money, false advertising of a product and service and overall headache. Rooms To Go has forever lost our business and we are letting everyone we know about our experience. Some friends of our loved the way of sectional looks and were going to buy the same thing ina different color but we referred them to our Rep at Star Furniture where we were treated like actual customers instead of an ANNOYANCE. We received follow-up from our Star Furniture rep and they are truly trying to earn our business and referrals.
Not once have we been contacted by Rooms TO Go and it feels as though spending several thousand dollars there means nothing to them. They are just banking on volume of business vs. volume of complaints. I can tell you... word gets out now. Yelp, RipOff Report, Pissed Consumer are all hearing about this. This needs to be resolved or we will be seaking any and all means neccessary to replace our covered product and get a refund for a useless service.
