Complaint Review: Rowan Real Estate - Las Vegas Nevada

I never confirmed this appointment that you’re are referring to and it appears your like-minded minds have reached the same conclusion when it pertains to my deposit but this is not a surprise as it is to your benefit you have redistributed my deposit again in a way that benefits your company which is pathetic and desperate.

An since you mentioned that Dee Dee who is employed by Rowan Real Estate also provides estimates to your company via her personal company Express Home Maintenance, let me bring to your atttention  this practice is unethical because it creates an opportunity for her to benefit from her inflated estimates as an employee.

Also, there are a lot of other charges that you are failing to address. Like the fact I received from the HOA that the violation was corrected but you still charged for the driveway not to mention the unreasonable cleaning deposits which were not required in my lease. Also the blinds were in need of replacement when I moved into the property. However as previously stated it is clear what your intention is this matter and it is clear that it will be necessary to escalate the matter further.

Finally, if there is ayone else who has experienced the same type of unfair business practices from Rowan Real Estate please feel free to contact me as there is power in numbers!!!!!!

I never confirmed this appointment that you’re are referring to and it appears your like-minded minds have reached the same conclusion when it pertains to my deposit but this is not a surprise as it is to your benefit and you have redistributed my deposit again in a way that benefits your company with is pathetic and desperate.

Also, there are a lot of other charges that you are failing to address. Like the fact I received from the HOA that the violation was corrected but you still charged for the driveway not to mention the unreasonable cleaning deposits which were not required in my lease. Also the blinds were in need of replacement when I moved into the property. However as previously stated it is clear what your intention is this matter and I feel it is necessary to escalate the matter further.

Yet the true test will be when I talk to Mr. Haung who is the owner of the property to verify your claims which I suspect are in no way true or factual.

Lastly, is there is anyone else out there who has experience the same treatment of Rowan Real Estate keeping your security deposit and you feel that it is unjust please feel free to contact me as well as there is power in numbers!!!!!

Mr. Rowan, Mark Ramus, Dee Dee Fonseca, Cathryn and I met Saturday at the agreed upon time of 9 am for the appointment agreed upon by you with Mr. Rowan on Tuesday the 24^th of March.  We are sorry that you were unable to attend.

We did go over the security deposit transmittal dated the 3rd of March and did revise the charges. 

We found that you should not have been charged the full amount to replace the blinds but the agreed upon first $100 that should have been informed to our office to complete. 

We all found that the $130 for moving the washer and dryer back into the home should be lowered to $50.  The landscaping was originally done at $150 and the additional was to be done by Express Home Maintenance but it was decided that we would send the original landscaper out to do the job correctly and we will not be charging you the additional $100.

At the move out inspection it was noted that there were bleach marks on the loft upstairs, the carpet could not be fixed and the owner has had to replace it.  We have charged you the cost with a discount for depreciation. 

The window that was cracked also will have to be repaired I have included the estimate from Hy-Bar.

Please feel free to contact us if you have any questions.

I am in receipt of your 2nd attempt to justify keeping my deposit, which again is fraudulent and you are now simply claiming to have done different work at the property. Therefore, I will be continue with my efforts to expose your unfair business practices that seem to be supported by the invoice from Express Home Maintenance that claims that no work was completed at this home. Additionally, I have reached out to the owner Joseph Haung who I am certain will be able to corroborate that Rowan Real Estate performed no maintenance at his home.

Also, Nevada Law requires the deposit be returned in 30 days not 33 nor does it support your claim that you initially sent me a estimate to follow up with actual billing, which is found at the Nevada Revised Annotated §§ 118A.240 to 118A.250.

Unfortunately, it is so sad that your organization has to resort to fraudulent activity in order to turn a profit so I would definitely urge anyone who considering leasing a property to not use this company. Additionally, if anyone is interested I would be more than happy to send you a copy of the 2 security deposit transmittals.

 I have attached the image for review

When a tenant moves out the work that is needed is estimated in so as to get the former tenant their security deposit refund out as quickly as possible.  If a dispute is recieved Mr. Rowan gets with all parties involved and goes over the bids and bills to see if there are any errors.  If there are then corrections are made and any refunds possible are returned to the tenant.

In your case I believe you have a meeting in two days at 9 am with Mr. Rowan and Mark Ramus to discuss the issues and recieve a corrected transmittal.  We hope to get this issue resolved quickly on that date.

I spoke with the owner of Express Home Maintenace and they have verified that none of the work that on the invoice that accompanied my Security Deposit Transmittal was completed and it was only provided to Rowan Real Estate as an estimate. However the invoice implies that the work was completed and I in fact owe them $594.49 and that payment was due within 10 days.