Complaint Review: Royal Prestige/ Southern Bridal Registry - Nashville Tennessee

Well I am glad to say after using rip off report they heard me and the many phone calls. Within 2 weeks of posting on rip off report.com a check arrived at my door of a full refund. Thank you rip off report.

Yes, I also was duped by this company, and believe me, getting them to return a call is a lost cause. I left three messages after hours (because some people make an honest living during regular business hours) on their voice mail in Nashville. Not a single time did I ever receive a call back, and only until I used my lunch hour did a get to speak to a human being. And what a pleasure that was. To make a long story short, "Jane", from above, ended the conversation with me by hanging up while I was still speaking. Not to mention the other times during our "business discussion" that she interrupted me or proceeded to read to me the very respectable policies they abide by. Yes, there is a 3-DAY cancellation policy. Of course, no couples are married by then, much less have the cookware to see if it's actually any good, but at 1.75% -- I mean 21% -- how can you resist?? No, I'm not impressed with the cookware, and I even used one of our vacations for part of the honeymoon which caused more headache than it saved money, but none of that makes as much of a difference to me as the unprofessionalism and downright deceptive tactics that this company uses. I have gone through the necessary channels and, let me assure you, Jane is no owner, she's the front person at that number to screen upset callers I suppose because she has a terrible attitude and must hate her job by now. The manager at that number is Tony Kron. I have tried on three occasions to get in touch with him, but he's very difficult to find as well. I will continue to call him to let him know he has another very upset, and very determined customer on his hands, but I expect it will still be only trouble. Tony, if you're reading now, I'll be calling you tomorrow. Oh yeah, DO NOT WASTE YOUR TIME OR MONEY ON THESE PRODUCTS, "VACATIONS", OR THIS COMPANY! Thanks.

We pride ourselves in being a customer service oriented company. I realize that you were only attempting to cancel the order that was placed by your fiance, but Federal Law has set forth strict confidential requirements prohibiting companies from releasing information pertaining to accounts and contractual agreements. If your name is not included on that account, the account can not be discussed with you. As I understand it, Michael did talk to your fiance in April 2003, and everything was resolved to his satisfaction. I think that it is important to let consumers know this. I apologize for your frustration and can sympathize having attempted to take care of some issues with my husbands credit card accounts and not getting anywhere. But, at the same time privacy is important.

We pride ourselves in being a customer service oriented company. I realize that you were only attempting to cancel the order that was placed by your fiance, but Federal Law has set forth strict confidential requirements prohibiting companies from releasing information pertaining to accounts and contractual agreements. If your name is not included on that account, the account can not be discussed with you. As I understand it, Michael did talk to your fiance in April 2003, and everything was resolved to his satisfaction. I think that it is important to let consumers know this. I apologize for your frustration and can sympathize having attempted to take care of some issues with my husbands credit card accounts and not getting anywhere. But, at the same time privacy is important.

We pride ourselves in being a customer service oriented company. I realize that you were only attempting to cancel the order that was placed by your fiance, but Federal Law has set forth strict confidential requirements prohibiting companies from releasing information pertaining to accounts and contractual agreements. If your name is not included on that account, the account can not be discussed with you. As I understand it, Michael did talk to your fiance in April 2003, and everything was resolved to his satisfaction. I think that it is important to let consumers know this. I apologize for your frustration and can sympathize having attempted to take care of some issues with my husbands credit card accounts and not getting anywhere. But, at the same time privacy is important.

We pride ourselves in being a customer service oriented company. I realize that you were only attempting to cancel the order that was placed by your fiance, but Federal Law has set forth strict confidential requirements prohibiting companies from releasing information pertaining to accounts and contractual agreements. If your name is not included on that account, the account can not be discussed with you. As I understand it, Michael did talk to your fiance in April 2003, and everything was resolved to his satisfaction. I think that it is important to let consumers know this. I apologize for your frustration and can sympathize having attempted to take care of some issues with my husbands credit card accounts and not getting anywhere. But, at the same time privacy is important.

I would suggest that you do your homework as a consumer. Don't just leave it at your word against theirs, that will get you nowhere. Gather solid evidence. This advice is for EVERY consumer who has been subjected to deception by a soliciting company. You MUST gather every correspondence you have with this company on tape. If you have to (and this is STRONGLY recommended), take an extra 2-3 hours of your time to go back to another cookware presentation and tape record any/all the deceptive tactics the company uses to sell the cookware. If false advertising was used during soliciting of the merchandise, then that tape recording of it will be, undeniably, your most powerful evidence ever. If threats or lies were made to you while conversing with this company at any time, this will be invaluable evidence to have on tape too. You might also want to check into the city codes for the city where the cookware was solicited to you and see if this company was abiding by city law (e.g., Did the solicitors wear solicitor insignia if that is a requirement of city law? Did the company possess a city permit to sell the cookware/merchandise in the first place? Did the company violate city law by engaging in deceptive advertising, because many cities do indeed have a city code regarding this, such as Sec 10-208 of Clarksville's city code. Again, you will have to have PROOF, though, that deceptive advertising was used in the first place.) Also, inform the appropriate agencies about your situation. Keep them up to date and see if they have any suggestions for steps your should take to resolve your complaint. Talk to a lawyer and see if s/he may have any advice for you too. Yes, people have gotten their money back from deceitful companies, but it's only because the consumers first undertook the grueling footwork it takes to prove their cases. Best wishes!