Royer's Flowers in Lancaster, PA is a scam. I ordered flowers for my mother's birthday and when going through the checkout process I added several items to my cart. I paid for additional roses to be added to the bouquet and also ordered a box of chocolates. When my mom received the flowers, she gave me a call right away to thank me. Out of curiosity, I asked her how the chocolates were because I assumed they'd likely be pretty terrible since they came from a flowers shop (it's the thought that counts, right?). She told me there were no chocolates and since she had just received them she double checked and cconfirmed there were no chocolates delivered.
I asked her if there were any roses included in the flower assortment. She confirmed that there were no flowers included. Was my mom outraged? No, she didn't care. I had thought to send her flowers and "something" showed up. She sent me a picture and the flowers were ugly and seemed dead, but she was so happy I had thought of here on her birthday. But how could they take my money and just decide not to deliver the add-ons I had paid for.
All in all, it was only about $25 worth of add-ons. Financially, this isn't killing me. But now it has me thinking about last year when I used Royer's to send one of my clients a gift basket. After 3 years of sending me a nice "thank you" email, they sent nothing. I had an in-person meeting at their office the day they were supposedly delivered, and I saw nothing. Can I ask my client whether they received the flowers? No, that would be awkward. So the big question is, if you order flowers from Royer's Flower shop in Lancaster, PA, can you really trust that they will be delivered? I wouldn't.