Complaint Review: RUBY SLOTS - Internet

This is the copy of what happened at rubyslots.com

Please wait for a Ruby Slots agent to respond.

Thank you for using our LiveChat Service. This is 'Kathy'. Please verify your Email and Phone Number so that I can assist you.

schonhans: [email protected]

schonhans: 757-312-1120

schonhans: hi kathy you there?

schonhans: hello?!!

Kathy: Hi, good morning ! , Thank you for the information provided

Kathy: Allow me a moment to review your account

schonhans: please do, there seems to be a problem.

schonhans: I would like to speak to whoever is in charge of eric mendoza

schonhans: he hung up on me

schonhans: after being very rude.

schonhans: first off, I played the whole play thru

schonhans: tried to cash out 200.00

schonhans: and got f*cked.

Kathy: Im sorry to hear that, let me check your account

schonhans: then he didnt want to make it right.

schonhans: he said I played a game that wassnt suppossed to be played, and blamed me for it.

Kathy: The following games are invalid to play with any type of coupon : roulette, baccarat, sic bo, pontoon 21, craps, war, pai gow poker

Kathy: For your reference here's a link to the terms and conditions page of our website:

Kathy: http://www.rubyslots.com/rules.php

schonhans: right, I understand that. they were all unclickable.

schonhans: I surfed around and look at what I played.

Kathy: Please , check on rules , it will be very easy to understand , that , unfortunately , you were not entitled to cash out.

Kathy: Is there anything else I can help you with?

schonhans: yes

schonhans: he didnt want to make it right. he said I made 115.00 of the 200$ with WAR ...

schonhans: ok

schonhans: then put back the 85 in my account and make it right and d**n, I wont play that game again.

schonhans: and please tell me who eric mendoza's boss is.

Eric: Simon

Eric: Hello again

schonhans: he shouldnt have tried to reset the account to make it right after he told me about the 115.

Eric: I closed your account

Eric: I closed the account

Eric: sorry

schonhans: f*ck you eric kid, dont talk to me, you were rude and wrong.

schonhans: who is your boss, thats where im going.

Eric: you want to play by your own rules

schonhans: no , there you did it. you are saying bullsh*t.

schonhans: and not making the situation right.

schonhans: take off the 115 from the WAR game and make the account right then

Eric: As I mentioned over the phone, all questions and concerns must be addressed to the casino manager on duty

schonhans: and make sure people cant click on it to play it

Eric: I am here for you

schonhans: right who the f*ck is your manager

Eric: I gave you the chance to restart

schonhans: restarting the account is insulting to the concept that you made me gamble with your casino and then did this

schonhans: you should put the 85 back in to the account and make it right, instead you insulted me, and the now tell me you closed the account.

schonhans: you are wrong.

schonhans: you should check your casino , people shouldnt be able to click on those games.

Eric: Simon, I patiently explained several times why I was removing your winnings, we were going nowhere..

Eric: You want to follow your own rules and regulations

schonhans: cuz then you tried to say that was fun money, nope. I didnt play blackjack and 3 card poker for fun.

Eric: Sorry, that is not an option

Eric: So

Eric: In order to avoid further inconveniences with your account

Eric: or future deposits under your name

Eric: its better to close the account

schonhans: there , what the f*ck is wrong with you, you keep saying that I want to play by my own rules, what rhetoical bullsh*t is that

Eric: Sorry again for any inconvenience this may cause

Eric: Thank you for visiting our Casino. Feel free to contact us at any time for further assistance!

schonhans: there, you did it again, you rolled it off on me and just did it again.

schonhans: who is your boss!

schonhans: this is why people tell you to f*ck off, you just did bullsh*t. who is your boss?

Chat session has been terminated by the site operator.

They were not only rude, they were offensice when they wouldnt make it right and then wanted me to start over .... not!