- Report: #426644
Complaint Review: Rush Fitness - Greensboro North Carolina
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Rush Fitness
Battleground Greensboro, North Carolina, U.S.A.
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Rush Fitness Read the small print Greensboro North Carolina
I heard radio ads for the Rush fitness center offering 50% off the joining fee and a years free membership dues. Sounded too good to be true and against my better nature I went to have a look. Of course it was too good to be true, you have to sign up for 3 years to get the additional free year. But they had me on site.
Decided to give it a try and asked if I could join for two months to see if I like it and make a longer term commitment if I did. No problem it's just a higher fee of $59 / month for month to month membership. I duly paid my joining fee and two month membership. Worked out for a month, nice gym with good equipment. Today one month after joining they charge my credit card with a further $59. Must be a mistake I think, I'll speak to them when I go to work out tonight.
No mistake I'm told, you should have read the contract (small print) properly. What I was told and what's in the contract are different. Bad taste in mouth so I have canceled membership. Total cost $276 for for one months working out. No flexibility, no refund.
If you do join this gym, just make sure you know what you are getting into. My fault, I didn't.
John
Summerfield, North Carolina
U.S.A.
Decided to give it a try and asked if I could join for two months to see if I like it and make a longer term commitment if I did. No problem it's just a higher fee of $59 / month for month to month membership. I duly paid my joining fee and two month membership. Worked out for a month, nice gym with good equipment. Today one month after joining they charge my credit card with a further $59. Must be a mistake I think, I'll speak to them when I go to work out tonight.
No mistake I'm told, you should have read the contract (small print) properly. What I was told and what's in the contract are different. Bad taste in mouth so I have canceled membership. Total cost $276 for for one months working out. No flexibility, no refund.
If you do join this gym, just make sure you know what you are getting into. My fault, I didn't.
John
Summerfield, North Carolina
U.S.A.
1 Updates & Rebuttals
The Rush Member Experience Team
United States of AmericaWe Will Make It Up To You
#2UPDATE Employee
Mon, August 02, 2010
We're disappointed your experience with The Rush was less than ideal. We do everything we can to prioritize our customers. We feel badly that you feel that we didn't address your needs but we also want to make it right for you. If you would simply call our Member Experience Dept at this number, 800-324-3279 we will do everything we can to address your issues and win back your confidence. Again, our apologies.
