- Report: #235727
Complaint Review: S & S Home Improvement LLC Shawn Reid - Bridgeport Connecticut
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S & S Home Improvement LLC Shawn Reid
5 Stevens Street Bridgeport, 06606 Connecticut, U.S.A.
Phone:
203-543-3779
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S & S Home Improvement, Shawn ReidS & S Home Improvement, LLC Shawn Reid Dissatisfaction with job, poor customer service Bridgeport Connecticut
We wanted a couple of projects completed in our home because we were moving - paint and finish off a wall we began but didn't have time to complete. This included the windows sills, window trim, compounding around two radiators, etc.
I had thoroughly gone through what we wanted with the proprietor, Shawn Reid. However, we noticed when the contract was presented that a lot of what we wanted accoplished was missing - a red flag. We brought this to Mr. Reid's attention. Mr. Reid's response was that is was no problem and he'll take care us. Not.
We learned a hard lesson. Basically, if you are dealing with this individual, get it ALL in writing and don't take him at his word.
Also, the contract stated that our living room will be painted and yet the molding on the right of our stairs wasn't done nor the spindles of the railings. This would be extra.
Mr. Reid himself has admitted to us that 1 in 8 customers are dissatisfied/complain about his work. You be the judge. He says that's b/c 1 in 8 people are nit picky. We are the most easy going people we know, but we also know when something's not right.
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Norwalk, Connecticut
U.S.A.
I had thoroughly gone through what we wanted with the proprietor, Shawn Reid. However, we noticed when the contract was presented that a lot of what we wanted accoplished was missing - a red flag. We brought this to Mr. Reid's attention. Mr. Reid's response was that is was no problem and he'll take care us. Not.
We learned a hard lesson. Basically, if you are dealing with this individual, get it ALL in writing and don't take him at his word.
Also, the contract stated that our living room will be painted and yet the molding on the right of our stairs wasn't done nor the spindles of the railings. This would be extra.
Mr. Reid himself has admitted to us that 1 in 8 customers are dissatisfied/complain about his work. You be the judge. He says that's b/c 1 in 8 people are nit picky. We are the most easy going people we know, but we also know when something's not right.
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Norwalk, Connecticut
U.S.A.
1 Updates & Rebuttals
Shawn
Bridgeport,Connecticut,
U.S.A.
Contract Dispute
#2REBUTTAL Owner of company
Wed, March 28, 2007
The contract clearly stated all work to be done. The owner approached me, when the work was done and she made final payment, about additional work that wasn't in the contract. Despite the owners statement, all molding was done. She is correct regarding the stair spindles because I was never asked to paint the stairwell. The homeowner was pressed for time since she was moving. Her words to me were "...I have no complaints about the work outlined in the contract..." In fact, the owner originally wanted all walls painted and to leave the ceilings alone. She was hoping to save money. But once I painted the walls they wanted the ceilings done. I did the ceilings AND DOD NOT CHARGE THE OWNER. The owner did complain about one (1) door and radiator when a final payment was made. I went back and repainted both items. I take immense pride in the work I do. My policy is that whenever a client is not happy with my work, I will redo the work at no extra cost. HOWEVER, everything agreed upon in a contract is binding. I make sure all work is included in the contract PRIOR to signing it. This posting is extremely unfortunate.
