- Report: #385746
Complaint Review: Safe Harbor Debt Management - Aliso Viejo California
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Author Confirmed
Why?
Safe Harbor Debt Management
1 Argonaut, Suite 201 Aliso Viejo, 92656 California, U.S.A.
Phone:
877-414-3863
Web:
N/A
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Business Rating:
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Safe Harbor Debt Management Foreclosure Loan mitigation rip-offs Aliso Viejo California
My home was up for foreclosure review and I was contacted by Safe Harbor Debt Management, Inc. They said that they could easily have my loan mitigated and bought back into good standings with Citi Mortgage Co. They told my it would cost $500 to get everything started and an additional $500 to complete the process. After I paid my $1000 the guy that signed my disappeaered from the company. They kept wanting paystubs and banking information for the process. After a few days into me gathering the information they say they needed, I changed my mind before they got the process going.
I called and told them that I no longer wanted to keep my home, and that I was not going to send them the information they requested for that reason. I told them to cancell everything. After making a call and asking for a refund, I was tolde I would get a refund for half of the fees. The refund never showed up. I called them back to inquire about the refund and they said I would not be getting one. I to;d them that they did nothing and want to keep my $1000, no way.
I am trying to find out which authorities I need to contact to help me get my money back. I will be calling BBB tomorrow. After doing some research I found out that anyone who charges you these kind of fees for Loan Mitigation is ripping you off.
Al
Memphis, Tennessee
U.S.A.
I called and told them that I no longer wanted to keep my home, and that I was not going to send them the information they requested for that reason. I told them to cancell everything. After making a call and asking for a refund, I was tolde I would get a refund for half of the fees. The refund never showed up. I called them back to inquire about the refund and they said I would not be getting one. I to;d them that they did nothing and want to keep my $1000, no way.
I am trying to find out which authorities I need to contact to help me get my money back. I will be calling BBB tomorrow. After doing some research I found out that anyone who charges you these kind of fees for Loan Mitigation is ripping you off.
Al
Memphis, Tennessee
U.S.A.
1 Updates & Rebuttals
Processing Center
Aliso Viejo,California,
U.S.A.
Safe Harbor Rebuttal to Customer Compliant
#2UPDATE Employee
Thu, October 30, 2008
On September 25th, 2008 this client retained our services to assist him in the modification of the terms of his mortgage. As a courtesy we allowed this client to make payment arrangements regarding our fee so that we could start processing his modification. We received a payment of $500.00 on September 19th and $500.00 on September 24th. Beginning September 25th we contacted this client on several occasions to collect the necessary documentation to present to his lender but received no documentation or response. On October 10th we were contacted by this client stating that he wanted to cancel his contract with us because he had decided to move from his home. However, further investigation has concluded that this client is working with his lender and has submitted a loan modification package to his bank which is in violation of his agreement with Safe Harbor. We feel that we conducted our business in good faith and met our obligations every step of the way. This client has mislead us into believing he was moving from his home when in fact he has chosen to deal with his lender directly. This Client's attempt to slander our company is both inappropriate and without merit.
