Processing Center
Aliso Viejo,#2UPDATE Employee
Thu, October 30, 2008
On September 25th, 2008 this client retained our services to assist him in the modification of the terms of his mortgage. As a courtesy we allowed this client to make payment arrangements regarding our fee so that we could start processing his modification. We received a payment of $500.00 on September 19th and $500.00 on September 24th. Beginning September 25th we contacted this client on several occasions to collect the necessary documentation to present to his lender but received no documentation or response. On October 10th we were contacted by this client stating that he wanted to cancel his contract with us because he had decided to move from his home. However, further investigation has concluded that this client is working with his lender and has submitted a loan modification package to his bank which is in violation of his agreement with Safe Harbor. We feel that we conducted our business in good faith and met our obligations every step of the way. This client has mislead us into believing he was moving from his home when in fact he has chosen to deal with his lender directly. This Client's attempt to slander our company is both inappropriate and without merit.