SAFE Security Legal Department
San Ramon,#2UPDATE Employee
Tue, September 11, 2012
SAFE stands proudly behind its customer service and its billing department. We live in a country where a person's word should mean something, so if two parties enter into a written contract, SAFE naturally expects all parties to the agreement to keep their end of the bargain.
This customer signed an agreement that required him to cancel in writing prior to the renewal date. If he cancelled in writing prior to that renewal date, he would not be billed for an additional term. It is not blackmail to require a party to a written contract to keep his agreements.
It is unfortunate that the person who made this post didn't leave his name, because as a result, SAFE is unable to identify the customer to look at his history. Similarly, SAFE is unable to try to resolve this dispute because he posted anonymously. SAFE has a policy of trying to resolve customer issues to the satisfaction of all concerned. SAFE invites this former customer to contact the legal department to try to resolve the matter on mutually acceptable terms.
Jennifer
Saylorsburg,#3Consumer Comment
Tue, April 21, 2009
I was wondering if you have gotten any further with this? I am having the same problem with Safe and their collection agency. They are not letting me out of the contract, said I never canceled and even though I have proof, they are not honoring it. How is your case going?