- Report: #1246439
Complaint Review: Safe Security - Nationwide
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Author Not Confirmed
Why?
Safe Security
Nationwide, USA
Phone:
9258304786
Web:
safesecurity.com
Categories:
Business Rating:
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Safe Security Security Alarm Financing Enteprise I canceled my account but they did not close my account and wants me to pay for a year monitoring service. I was treated rudely by the Acccount Manager Dana Pope. I was given didn't reasons for why my account is still opened. After many calls I was finally told I was sent to a collection agency and they could not speak to me I must call the 3rd party. They misrepresented themselves, showed unprofessional behavior by hanging up the phone refusing to allow me to speak with a supervsior and lacked effective customer service despite my 10 years of being their client. Raman Nationwide
I called to discontinue my services after 10 years of using this security monitoring service. They did not stop the services. They wanted to inquire if the new residents would be interested in the service. I gave them their contact information, but informed the customer rep I did not know the new tenants wishes. The new tenants did not want the service after they contacted the family. I was informed becasue they didn't want the service I was responsible for it although I have live in home for over a year and the new family has not used the service still they moved in. I was sent a $505 bill one year of service. I refused to pay the bill and was told I would be sent to a collection agency. One year after my first call, I called the company to once again to inquiry after I received a bill in the maill. At the time I was told my disconnect of my service had to be in the form of letter. No one ever explained the precedures to me just that it was in my contract and I had signed the contact over 10 years prior to me discontinuing the service. During this call I was told the policy is that I have a three year contact and I must pay the bill and after the three years, then it becomes a year to year contract. I told the most rude Account Manager, Dana Pope, that I had the service for 10 years she changed the reason again why I am responsible. I stated I would contact the BBB and she hung up the phone despite my demands to speak to a supervisor. I called the company repeatedly and was sent to voice mail. Finally, I spoke to Annette and Lupe from another department who were professional but was not helpful and gave me no assitance; however, they would transfer my complaint to the same department who showed unprofessional and lack of customer service, the collection department. This was the worse experience with a company I have ever had to encounter. I was not given all the details and now they want me to be responsible for a bill eventhough I asked for the service to be disconnected.
