- Report: #1074171
Complaint Review: Safecart.com - Internet British Columbia
-
Author Not Confirmed
Why?
Safecart.com
Internet, V8Z 7X8 British Columbia, Canada
Phone:
1-855-432-0727
Web:
www.safecart.com
Categories:
Business Rating:
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Safecart.com, Spy Hunter, Reg Hunter Individual Customer British Columbia, Canada BC Canada
I odered a product called Spy Hunter from SafeCart.com over the internet for $39.99. When I received the receipt I noticed that I was charged not only for the Spy Hunter but I was charged $29.99 for another product called Reg Hunter that I did not order. I responded to the order receipt and told SafeCart that I did not order Reg Hunter and wanted a refund for the 29.99. They did not respond to my email. I sent a second email and I am currently waiting for a response. The practice of adding products to your oder that you did not request be illegal.
DO NOT USE SafeCart.com for any purchases. Rip off potential is high
1 Updates & Rebuttals
CustomerSupport
SafeCart Charge
#2UPDATE Employee
Sat, August 17, 2013
Hello,
SafeCart is a payment processing service for merchants that are selling their products and services online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST Sat-Sun 8am to 4pm PST) or through email at [email protected]
Warm regards,
Kristy
SafeCart Customer Service
