Complaint Review: Sale Hoo - Los Angeles, California Nationwide

Hi Raymond, My name is Chris and I am the marketing manager for SaleHoo. First let me apologize for the experience you had. While we do try as hard as we can to provide good customer support, however with over 65,000 members on our site, inevitably sometimes people can fall through the cracks - we have actually just added two more customer support staff to help with traffic volume. As to your complaint, I understand how this would have been frustrating. However I spent a great deal of time looking through our support tickets to find your ticket and I'm afraid I couldn't find anything - given that I don't know how long ago it was or your full name, it is difficult for me to address it. One problem we do sometimes have though is that people email us but don't remember to add our email address to their 'trusted senders' list, and thus our reply email gets caught in spam - making it seem like we haven't replied. I can assure you though that we try to respond to every single email we can. As to your claim that we lack credibility and that is why we're looking for testimonials. I can understand that you are angry with us, so I understand your comments, however I would suggest that we are not the only company who constantly seeks to get testimonials from customers to aid in marketing efforts - this is a pretty common practice, and has nothing to do with our credibility. I am also surprised to hear that you lost your membership fee, as we offer a 56-day money back guarantee. I'm not sure whether you ever pursued a refund within this time frame, however if you were having difficulty emailing us, that could explain the situation. I am incredibly sorry that you had this experience, and we would be happy to refund your membership fee now. Email me at [email protected] with your full name and your reciept from when you purchased and we will refund it straight away. If you no longer have the reciept, then the email you used to register or your forum user-name should suffice. When you email us be sure to add '[email protected]' to your safe senders list. Again, I apologize for this situation, and I hope that you will allow us to rectify the situation with you. Kind Regards, Chris Goddard Marketing Manager Salehoo.com

Hi Raymond, My name is Chris and I am the marketing manager for SaleHoo. First let me apologize for the experience you had. While we do try as hard as we can to provide good customer support, however with over 65,000 members on our site, inevitably sometimes people can fall through the cracks - we have actually just added two more customer support staff to help with traffic volume. As to your complaint, I understand how this would have been frustrating. However I spent a great deal of time looking through our support tickets to find your ticket and I'm afraid I couldn't find anything - given that I don't know how long ago it was or your full name, it is difficult for me to address it. One problem we do sometimes have though is that people email us but don't remember to add our email address to their 'trusted senders' list, and thus our reply email gets caught in spam - making it seem like we haven't replied. I can assure you though that we try to respond to every single email we can. As to your claim that we lack credibility and that is why we're looking for testimonials. I can understand that you are angry with us, so I understand your comments, however I would suggest that we are not the only company who constantly seeks to get testimonials from customers to aid in marketing efforts - this is a pretty common practice, and has nothing to do with our credibility. I am also surprised to hear that you lost your membership fee, as we offer a 56-day money back guarantee. I'm not sure whether you ever pursued a refund within this time frame, however if you were having difficulty emailing us, that could explain the situation. I am incredibly sorry that you had this experience, and we would be happy to refund your membership fee now. Email me at [email protected] with your full name and your reciept from when you purchased and we will refund it straight away. If you no longer have the reciept, then the email you used to register or your forum user-name should suffice. When you email us be sure to add '[email protected]' to your safe senders list. Again, I apologize for this situation, and I hope that you will allow us to rectify the situation with you. Kind Regards, Chris Goddard Marketing Manager Salehoo.com

Hi Raymond, My name is Chris and I am the marketing manager for SaleHoo. First let me apologize for the experience you had. While we do try as hard as we can to provide good customer support, however with over 65,000 members on our site, inevitably sometimes people can fall through the cracks - we have actually just added two more customer support staff to help with traffic volume. As to your complaint, I understand how this would have been frustrating. However I spent a great deal of time looking through our support tickets to find your ticket and I'm afraid I couldn't find anything - given that I don't know how long ago it was or your full name, it is difficult for me to address it. One problem we do sometimes have though is that people email us but don't remember to add our email address to their 'trusted senders' list, and thus our reply email gets caught in spam - making it seem like we haven't replied. I can assure you though that we try to respond to every single email we can. As to your claim that we lack credibility and that is why we're looking for testimonials. I can understand that you are angry with us, so I understand your comments, however I would suggest that we are not the only company who constantly seeks to get testimonials from customers to aid in marketing efforts - this is a pretty common practice, and has nothing to do with our credibility. I am also surprised to hear that you lost your membership fee, as we offer a 56-day money back guarantee. I'm not sure whether you ever pursued a refund within this time frame, however if you were having difficulty emailing us, that could explain the situation. I am incredibly sorry that you had this experience, and we would be happy to refund your membership fee now. Email me at [email protected] with your full name and your reciept from when you purchased and we will refund it straight away. If you no longer have the reciept, then the email you used to register or your forum user-name should suffice. When you email us be sure to add '[email protected]' to your safe senders list. Again, I apologize for this situation, and I hope that you will allow us to rectify the situation with you. Kind Regards, Chris Goddard Marketing Manager Salehoo.com

Hi Raymond, My name is Chris and I am the marketing manager for SaleHoo. First let me apologize for the experience you had. While we do try as hard as we can to provide good customer support, however with over 65,000 members on our site, inevitably sometimes people can fall through the cracks - we have actually just added two more customer support staff to help with traffic volume. As to your complaint, I understand how this would have been frustrating. However I spent a great deal of time looking through our support tickets to find your ticket and I'm afraid I couldn't find anything - given that I don't know how long ago it was or your full name, it is difficult for me to address it. One problem we do sometimes have though is that people email us but don't remember to add our email address to their 'trusted senders' list, and thus our reply email gets caught in spam - making it seem like we haven't replied. I can assure you though that we try to respond to every single email we can. As to your claim that we lack credibility and that is why we're looking for testimonials. I can understand that you are angry with us, so I understand your comments, however I would suggest that we are not the only company who constantly seeks to get testimonials from customers to aid in marketing efforts - this is a pretty common practice, and has nothing to do with our credibility. I am also surprised to hear that you lost your membership fee, as we offer a 56-day money back guarantee. I'm not sure whether you ever pursued a refund within this time frame, however if you were having difficulty emailing us, that could explain the situation. I am incredibly sorry that you had this experience, and we would be happy to refund your membership fee now. Email me at [email protected] with your full name and your reciept from when you purchased and we will refund it straight away. If you no longer have the reciept, then the email you used to register or your forum user-name should suffice. When you email us be sure to add '[email protected]' to your safe senders list. Again, I apologize for this situation, and I hope that you will allow us to rectify the situation with you. Kind Regards, Chris Goddard Marketing Manager Salehoo.com