- Report: #1079637
Complaint Review: same day auto repair - sand springs Oklahoma
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same day auto repair
231 s adams rd sand springs, 74063 Oklahoma, USA
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same day auto repair, Randy mgr, also the mechanic on duty False charges, over charges, charges for work not performed sand springs Oklahoma
Complete rip off at its best!!! Had a starter replaced. Was quoted $75 to $80.
They called me to tell me a bolt was cross threaded, one that was never removed, it was original from the factory. They didn t take the time to wd40 it and let it soak!!! They broke off the bolt. Randy then charged me over $190 which they NEVER ok d with me. He said the charge was to fix the threads on that bolt (I still have a broke off bolt that they did not fix) and to fix the threads of the other bolt that I was told by Randy came out very easy !!!! Why do you need to fix threads of a bolt that was easily extracted??????? Now to boot my wipers do not work and my abs light is on!!!!!!!! NEVER NEVER take your vehicle to these thieves, what they are doing is criminal!!!!
2 Updates & Rebuttals
Carl
Sand Springs,Oklahoma,
USA
Same Day Auto
#2Consumer Comment
Fri, January 27, 2017
I have been a customer of Same Day Auto for over 5 years and have never had a problem with them standing by their work. I feel they go above and beyond what most auto repair shops do. Bringing parts to a repair shop to have installed is like bringing your eggs to a cafe and asking them to cook them for you. SDA make it right with this guy and he has no complaint.
Same Day Auto Repair
Sand Springs ,Oklahoma,
For the record
#3UPDATE Employee ..inside information
Wed, August 28, 2013
Number 1: We do not normally install client supplied parts.
Number 2: The customer was notified that the mounting hardware was giving us issues and he informed us that he had issues when he tried to replace the starter prior to us seeing it.
Number 3: 1 of the 3 bolts broke off and the other 2 came out, however they damaged the threaded holes as the came out and we had to repair theads in the housing and the bolt threads just in order to reinstall the hardware.
This was the first time for the client to visit us and we were attempting to help this client out by using his already purchased starter. I realize this client may feel like he was over charged, but on the same note we thought he would understand and would be willing to compensate us for our efforts.
This was not the case. For the record I feel this client did not complete the story, because he left out the part that the following day we refunded him the additional labor monies, no questions asked.
