I purchased 6 different wigs from Sammydress and each one had either been worn or was defective. One of the wigs smelled like someone had been cooking while they were wearing it! None of them looked like their pictures. The quality of most of them was so bad it was funny. The curly wig I purchased was a disaster, as if someone had tried to brush it and make sense of it only to create a tangled mess. Three of them looked like they could be brushed back from the front of the face, but this was actually impossible because they had a thick material in the front which created a bump up from the forehead. Very artificial looking. I contacted Sammydress and sent pictures, but they asked me to send pictures again with each wig's number and it seemed like too much trouble to go through. They already know they are sending out junk, so why bother? I wrote bad reviews on the wigs but it appears they only post the good reviews. Too bad for all of us who have been so disappointed.
nancy
Bakersfield,#2UPDATE Employee
Thu, January 21, 2016
Dear Flower.
We're extremely grateful for your constructive feedback.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
Would you mind sending us your Valid Order Number or Ticket Number?
We will strive even harder to improve the shopping experience for all of our shoppers.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the
following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials,
obvious color difference, major difference between the photographed product and the product received.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers.
We want to make Sammydress a great place that provides the best possible experience for every one of
our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/