- Report: #1281323
Complaint Review: samsung electronics of america - Compton California
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Author Confirmed
Why?
samsung electronics of america
18600 S Broadwick St. Compton, 90220 California, USA
Phone:
888-987-4357
Web:
http://www.samsung.com/us/
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samsung electronics of america refused to repair or replace defective phone that still is under warranty Compton California
Samsung Galaxy s4 phone constantly pops up a message saying, "no sim card detected." A restart is then required. The phone may be in your pocket when this happens and you are then unable to recieve calls. After at least 10 calls to support, I was told to ship the phone to Plano Texas. Texas support accused me of an attempted unauthorized repair because the color of my phone had been changed. Why would I attempt an unauthorized repair when I am still under warranty? I also did not change the color. I paid $279 for the phone, refurbished, and what a mistake. I bought the phone 8/21/2015 with a 1 year warranty. Since the phone was returned it still pops up the message and now it randomly restarts.
1 Updates & Rebuttals
ThinkObjectively
United States of AmericaBetter Business Bureau
#2Consumer Suggestion
Wed, February 24, 2016
File a claim with the Better Business Bureau. I had a similar encounter when I sent my Samsung phone in to Plano, TX. They sent it back and refused to honor the warranty. I filed a claim with the Better Business Bureau detailing exactly what happened, and there was a lot of back and forth for a few months, but eventually Samsung said that they would honor the warranty and repair the phone if I sent it in. At that point I was ticked and said that the time for Samsung to repair the phone was when it was first sent it in, and that time had passed. I insisted on a full refund, and the BBB agreed with me. I sent the phone in and got a check from Samsung. Google BBB, file a claim, and never buy another Samsung product.
