- Report: #1441833
Complaint Review: Samsung Electronics - McAllen Texas
Reported By:
John -
Burlington, North Carolina, United States
Submitted:
Updated:
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Author Confirmed
Why?
Samsung Electronics
McAllen, Texas, United States
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Samsung Electronics Samsung Repair Center, McAllen, Tx Faulty cellphone diagnosis; tried to extort $506 McAllen Texas
Re: Note 4 rebooting, restarting, freezing, not restarting properly, Wake Lock
My Note 4 failed upon System Software update. Never came out of the update, could not get past the red Verizon splash screen. Sent it to Samsung repair in McAllen, TX. The charging port had died exactly one month after the warranty was up, so the only way to charge the phone is to use a Chinese inductive charging disk. Samsung McAllen came back with three successive price increases for the repair. First to install a new charging port, then an LCD screen and then a motherboard (PBA) totaling $506. Now, I have to ask those technicians in the McAllen repair center: How do you determine if the LCD failed diagnostics if the charging port does not work? How do you determine the motherboard failed diagnostics if the charging port is bad in the phone? Something is horribly wrong somewhere!!! Now they are sending the phone back to me as totally inoperative because I refused to pay $506. It is time to go to another smart phone manufacturer, I am sure!!! John in Burlington, NC.
1 Updates & Rebuttals
John
Burlington,North Carolina,
United States
Potentially Solved by Samsung
#2Author of original report
Wed, May 09, 2018
After exhausting all calls and appeals to Samsung routine customer service, I submitted an appeal to the Executive Level of Samsung, the CEO. I explained there were 21 pages of complaints against Samsung on their own Samsung Community Forum for the Note 4 phone failing after a routine system software update. This morning I received a call that Samsung wishes to be notified when my phone comes back (unfixed) from Samsung Repair, they will then send me a new shipping label to send the phone back to Samsung repair. This time, they have promised to fix the phone for free. Thank you Samsung Executive Offices for the CEO.
