- Report: #1497640
Complaint Review: SAMSUNG REPAIR CENTERRSI - Plano Texas
Reported By:
M Patane -
Las Vegas, NV, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
SAMSUNG REPAIR CENTERRSI
2800 Technology Dr Suite 200 Plano, 75074 Texas, United States
Web:
Samsung.com
Categories:
Business Rating:
(0)
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SAMSUNG REPAIR CENTER,RSI Pricing change Plano Texas
I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email to print the shipping label and I mailed the phone to the service center. A week goes and I get a email saying that the price is being changed from free to $150.46.
I called Samsung to find out why and am now being told that the problem is not covered, that the 1st rep gave me the wrong information, and that if I want the phone fixed that I would have to pay $150.46. This is unprofessional! BAIT & SWITCH tactics to charge unsuspecting customers and piss poor service. I talked to customer service and 2 supervisors who apologized but did nothing. Bottom line... pay. DO NOT EVER BUY A SAMSUNG PRODUCT OF ANY TYPE. I know I will never buy their products again.
