Complaint Review: Sansford & Jordan - Martinez, Georgia

Received this handwritten envelope and offer. No reference to how they got my name.

This appears to be a well known vacation time-share deal where they "give" you the tickets or vacation for some amount of money. I have not called them but they are listed in the GA Better Business Bureau with what I consider a large number of complaints:

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http://centralgeorgia.bbb.org/WWWRoot/Report.aspx?site=61&bbb=0743&firm=8317

BBB processed a total of 82 complaints about this company in the last 36 months, our standard reporting period. Of the total of 82 complaints closed in 36 months, 33 were closed in the last year.

These complaints concerned :

8 regarding Advertising Issues

BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

2 - Advertisement misrepresented a product

1 - Advertisement misrepresented a service

2 - Bait & switch advertisement

3 - None of the Above - Advertising Complaint Issue

5 regarding Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

2 - Failure to correct billing errors

1 - Improper collection practices

2 - None of the Above - Credit, Billing or Collection Complaint Issue

18 regarding Contract Issues

BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

10 - Failure to honor a contract or agreement

2 - Invalid or false contract

5 - None of the Above - Contract Complaint Issue

1 - Unauthorized changes to the contract or agreement

9 regarding Customer Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

7 - Failure to provide promised assistance or support for products or services

2 - None of the Above - Customer Service Complaint Issue

4 regarding Delivery Issues

BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

3 - Non-delivery of services

1 - None of the Above - Delivery Complaint Issue

1 regarding Guarantee or Warranty Issues

BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

1 - Failure to provide promised written warranty or guarantee

20 regarding Refund or Exchange Issues

BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

14 - Failure to honor promised refunds, exchanges, or credit

3 - Failure to honor refund, exchange or credit policies

3 - None of the Above - Refund or Exchange Complaint Issue

11 regarding Sales Practice Issues

BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

1 - None of the Above - Sales Complaint Issue

3 - Sales presentation did not disclose key conditions of the offer

2 - Sales presentation misrepresented the product

4 - Sales presentation misrepresented the service

1 - Sales presentation used dishonest sales practices

6 regarding Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Phx-consumer

Phoenix, Arizona

U.S.A.