- Report: #847408
Complaint Review: Santander Consumer USA - North Richland Hills Texas
Reported By:
dede -
Burleson, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Santander Consumer USA
5201 Rufe Snow Drive North Richland Hills, 76180 Texas, United States of America
Phone:
1-888-222-4227
Web:
santanderconsumerusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Santander Consumer USA Rip Off Company, Poor Management & HR North Richland Hills, Texas
Santander Consumer USA is a rip - off company! They mislead customers. They charge late fees, misc. fees & other fees to customer whom should not be charged. They instruct their employess to not advise customers whom over paid and are do an overage refund. They tell customers a reaffirmation is a possiblity but seem to be so far behind on reaffs that it isnt likely to begin with. One department doesnt know what the other department is doing.
They treat customers rudely and when put on the spot advise them to contact their attorney. They misapply payments and account information is not always accurate. They discriminate against employees. They treat their employees just as bad as their customers. They care only about upper management and money. They disregard multiple complaints against a manager and dont reprimend management for offending, being racial or for being unprofessional on more than one occasion. They do wrongful repos and use venders whom damage vehicles. They have sold cars they shouldnt have sold after repossesion. They have contacted customers whom filed BK when the law says they shouldnt. They have a system that auto dials contacting numbers wrongfully.
They have a poor system, poor customer service, poor management, poor HR & poor venders. Management lies to customers.
How do I know this? I worked there! Dont do business with Santander you will lose money & your car. Dont work there they dont care about their employees.
They treat customers rudely and when put on the spot advise them to contact their attorney. They misapply payments and account information is not always accurate. They discriminate against employees. They treat their employees just as bad as their customers. They care only about upper management and money. They disregard multiple complaints against a manager and dont reprimend management for offending, being racial or for being unprofessional on more than one occasion. They do wrongful repos and use venders whom damage vehicles. They have sold cars they shouldnt have sold after repossesion. They have contacted customers whom filed BK when the law says they shouldnt. They have a system that auto dials contacting numbers wrongfully.
They have a poor system, poor customer service, poor management, poor HR & poor venders. Management lies to customers.
How do I know this? I worked there! Dont do business with Santander you will lose money & your car. Dont work there they dont care about their employees.
2 Updates & Rebuttals
dede
Burleson,Texas,
United States of America
Santander Consumer USA Rip off Company, Poor Management and HR...
#2Author of original report
Thu, March 22, 2012
Fired? I didnt get fired by any means. I chose to no longer allow myself to be employed by a company like them! They are crooks, whom dont care about their employees. You are not a individual, person there you are a cubicle number! Thats it! And customers are not treated any better!
Ken
Colorado,USA
How ironic, you got fired by them and now...
#3Consumer Comment
Fri, March 02, 2012
you'll be likely to use their service to buy a car.
Then you can deal with them from the other side.
Guess you know what to expect.
