- Report: #792247
Complaint Review: Sarah Kimmel Photography - Kitty Hawk North Carolina
Reported By:
Vacationer -
, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sarah Kimmel Photography
Kitty Hawk, North Carolina, United States of America
Phone:
Web:
www.sarahkimmelphotography.com
Categories:
Business Rating:
(0)
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Sarah Kimmel Photography Apparently the Customer Isn't Always Right Kitty Hawk, North Carolina
Our group was aware of the previous ripoff report prior to our session this summer however we decide that maybe it was a bad misunderstanding.
That was a very bad decision on our behalf. Hopefully if you are reading this you will be smarter than we were.
This is definitely one of those you get what you paid for situations so buyer beware.
We paid SKP in cash in full at the time of our shoot on 8/10. Our disc finally arrived on 10/19. During this time Hurricane Irene did in fact do much destruction throughout the OBX however the service we received was still below par.
The communication we received from this photographer was always initiated on our end rather than her keeping us up to date on the status of our order.
Promises were also never kept. She has deleted all of the evidence from her FB page but if you go look now you will see she promises shipment after shipment and there is always an excuse for why something was sent when she promised.
It almost seems like she accepts payment and then you are her mercy as to when you will receive what you paid for.
Throughout all of this we never received an apology or anything to make amends for her horrible service. A simple apology and change in her actions would have sufficed however the customer is always right is not even close to how she works.
At the bitter end she threatened to contact her "legal team" if we used the images that we were still basically begging to receive because they were owned by her. Nevermind the fact that we had paid in full and STILL did not have them.
Buyer beware.
That was a very bad decision on our behalf. Hopefully if you are reading this you will be smarter than we were.
This is definitely one of those you get what you paid for situations so buyer beware.
We paid SKP in cash in full at the time of our shoot on 8/10. Our disc finally arrived on 10/19. During this time Hurricane Irene did in fact do much destruction throughout the OBX however the service we received was still below par.
The communication we received from this photographer was always initiated on our end rather than her keeping us up to date on the status of our order.
Promises were also never kept. She has deleted all of the evidence from her FB page but if you go look now you will see she promises shipment after shipment and there is always an excuse for why something was sent when she promised.
It almost seems like she accepts payment and then you are her mercy as to when you will receive what you paid for.
Throughout all of this we never received an apology or anything to make amends for her horrible service. A simple apology and change in her actions would have sufficed however the customer is always right is not even close to how she works.
At the bitter end she threatened to contact her "legal team" if we used the images that we were still basically begging to receive because they were owned by her. Nevermind the fact that we had paid in full and STILL did not have them.
Buyer beware.
