Complaint Review: Scotts Econo Lube N Tune & Brakes - Citrus Heights California

My name is Scott , I am the owner of Econo Lube N' Tune & Brakes. I am proud of the quality of service, and the record my shop has. As far as Mr. Hernandez's complaint, I will suffice to say that all diagnosis and work performed was in accordance with both manufacturers and industry standards. At 3:00 on a Friday afternoon, I personally drove approximately 1/2 Hour to pick up the part that fixed the problem for which the vehicle was brought in for (AC Fan not working). I would also like to note that as the work orders show. "Frank" was credited for the full cost of the labor to install the entire condensor fan assembly. The cost of Diagnosis, Part and Installation provided to "Frank" was extremely competitive, further all work was performed by a fully ASE Certified Technician. In addition when "Frank" returned, and was shown & demonstrated the fans were operating in accordance with specifications, it was confirmed and witnessed by several technicians and myself. The work performed is also fully warranted, and other than Franks "opinion", I am aware of no Technicion or other regulatory agency that has advised any of the work or diagnosis was improper. In addition to this Blog, "Frank" also has filed a complaint with the Better Business Bureau, and who knows who else. I have fully complied and participated in all request by the BBB. I am confident in the findings of their investigation, just as I am in the work performed and price charged. I challenge "Frank" to back up any of these points he makes: 1) I contend you were quoted the full price of the repairs including Parts and Labor I also contend you were advised that you would be credited $48.44 towards the repair, thus resulting in a "free" installation, the only labor charged was for the diagnosis. Can you provide any documentation that shows otherwise 2) I contend that Kragen does not sell a Condensor Cooling Fan for a 1991 Acura Integra for $64.00 can you provide any evidence contrary. I called Kragen of Citrus Heights, 916-721-5656, as well as Kragen of Orangevale 916-863-0356 - There is NO listing from either of these stores for a Condensor Fan Motor, the only product they list is a complete assembly which is a special order from Dorman Products for $292.99 3) I contend that the total amount of $333.02, for Diagnosis, Installation and the part (an entire used Acura Condensor Fan Assembly) is a fair price, can you provide any evidence this is not a fair price? 4) On Saturday the following day, were you not shown the operation of the AC (Condensor) fan turning on and off when the AC Button on the dashboard was pushed? 5) On the same day were you not shown the defective part removed from your vehicle? 6) You state a person in your office complained about being charged $1000.00 for AC repairs, that never worked, can you provide any back up to this claim any workorder?, attempts for repair? Any other verification of his complaint by a legitimate shop advising repairs were not performed appropriately? 7) You mention a complaint by a lady advising we replaced a timing belt on a car that was only a week old, I say this is completely false, I challenge you to provide any evidence of this assertation. I fully believe in Karma and the belief in treating others as you would want to be treated. I feel the complaints and methods being undertaken by Mr. Hernandez are inappropriate and unfair. I have a family to support, as well as numerous employees who work hard for me and our customers, a false & incorrect report such as that filed by "Frank" only hurts us all. I am not the bad guy, I am here to provide a quality product and fair price. We are a very regulated agency, and under the regular scrutiny by the California Department of Consumer Repairs Bureau of Automotive Repairs Division. I am proud of the record I maintain, as I am also proud of the amount of repeat business this facility has, as well as the incredible amount of referrals our customers provide. I will be happy to answer any questions one may have on this issue or otherwise, come by the shop or call 916-726-611. I am usually at the shop 6 Days a week, and hold full responsibility for the shop, good or bad. I will also be happy to provide many many referralls of people that will acknowledge the quality product and service we supply. In 2008 we serviced 5,274 Customers at this facility, averaging near 20 cars per day. I encourage people to check with the Bureau of Automotive Repair, or for that matter The Better Business Bureau to check on complaints and resolutions regarding this facility (I have owned it since November 2006). I am sorry "Frank" is not pleased, unfortunately he has an 18 year old car, that requires some attention. I have offered a complementary diagnosis to Mr. Hernandez to address additional problems his care seems to have. Those that know me know, my main goal is after everything is said and done, we are all able to Keep Smilin' - Scott

if you know exactly waht's wrong why don't you replace it yourself and save the labor charges???

if you know exactly waht's wrong why don't you replace it yourself and save the labor charges???

if you know exactly waht's wrong why don't you replace it yourself and save the labor charges???

if you know exactly waht's wrong why don't you replace it yourself and save the labor charges???