- Report: #206483
Complaint Review: Sealmaxx - Addison Illinois
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Author Confirmed
Why?
Sealmaxx
1130 A Republic Drive Addison, 60101 Illinois, U.S.A.
Phone:
630-458-0020
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Sealmaxx Said one thing then delivered something different Addison Illinois
Sealmaxx JUST did my friends deck for about $4,000. She understood that she'd be able to clean off stains easily after they treated it. She couldn't get them off.
She called Sealmaxx. They did come out to try to remove them, and they couldn't get them off either. She got the runaround when she called back.
She has stopped payment and is looking for a credit or refund.
It looks like she'll have her hands full.
If she had to do it again, she would NOT.
Jack
Not Divulged, Illinois
U.S.A.
She called Sealmaxx. They did come out to try to remove them, and they couldn't get them off either. She got the runaround when she called back.
She has stopped payment and is looking for a credit or refund.
It looks like she'll have her hands full.
If she had to do it again, she would NOT.
Jack
Not Divulged, Illinois
U.S.A.
4 Updates & Rebuttals
Dave
Cedar Rapids,Iowa,
U.S.A.
Customer Issue Resolved...Thanks Jack!
#2UPDATE Employee
Wed, August 23, 2006
I spoke with this customer and we have come to a happy agreement on her deck. SealMaxx Customer Service 888-668-6447
Dave
Cedar Rapids,Iowa,
U.S.A.
SealMaxx made no error with this job
#3UPDATE Employee
Tue, August 22, 2006
SealMaxx cleaned and sealed this deck correctly. No issues with our work. As you noted we even went back at NO charge and attempted to clean off the new walnut stains. The stains resulting from a walnut tree are not our issue. We in good faith are willing to stain this deck. Shame on you for getting involved with a customer where you don't know the facts. Customer has not yet returned my call on resolving this. Free deck cleaning, offer to stain at a greatly reduced rate, responsive communication. Yes, I would say this is very good customer service. Have a great day Ted.
Jack
Not Divulged,Illinois,
U.S.A.
You'll give her a discount to fix your errors/omissions?
#4Author of original report
Tue, August 22, 2006
That's so nice of you. You delivered less than you promised, and now you're willing to give her a discount to correct your poor work. And you have the gall and audacity to say that you're working with her? You should do it for free. Even if you did it for free, how do we know your correction won't be as bad as the original job? Is this your version of good customer service? Shame on you!
Dave
Cedar Rapids,Iowa,
U.S.A.
I am working with this customer, no run around here.
#5UPDATE Employee
Mon, August 21, 2006
I have been working with this customer directly and offered to have us stain her deck at a greatly reduced cost. Our high quality stain will resolve her walnut staining issues. I have communicated very cleary and timely with the customer and am not sure why this is posted.
