Jan
Enfield,#2Author of original report
Thu, September 01, 2005
One month to go and one year will have passed since we did the purchase. Once more they sent us the wrong parts. A full box of drawer handles. One thing is sure now : I have a lot of spare parts for the set that I cannot really use to fix the problems with it. I did send another letter to Mr. Scott, and we were finally offered a full re-fund after Seamans would pick up the set. The problem however is that my wife and I are at a stage where we'd rather have the dining room set fixed, rather than having to give it up and go and look for a new one that we would like just as much. So I have decided that I won the long battle against Seamans/Levitz, since they offered me the re-fund, and I will fix the drawer track and door handles on the set myself now. I should have done this in the first place, but I was told that this would revoke any warrenties offered with the set. What a joke, the warrenties offered are useless anyhow, and will also expire in one month from now. I finally hope that a lot of people will learn a valuable lesson from all of this, which is to be VERY aware about buying anything at Seamans or Levitz ! Several people have contacted me in the meantime with information or questions about similar complaints and law suits against Seamans or Levtiz, which motivates me even more to continue my crusade.... Check out all the complaints on the internet please ! A business who operates like this and treats its' customers this way has in my view no right to be in business.
Jan
Enfield,#3Author of original report
Wed, June 08, 2005
Apparantly my optimism was senseless last week. The Service person came in today (6-8-05), and guess what, the drawer tracks still did not fit the set, and the door handles, although the correct ones, did not have all the parts with them to install them on our set, so here we go again... He promised from the bottom of his heart that he was going to order the right/additional parts this time... The wait starts all over again... My hopes that this will ever be resolved are fading once more... or rather down the drain right now. Getting a refund is apparently not an option if you read the Seamans Sales policies. Now I know why they have such a policy. Mr. Scott, my crusade against Seamans continues....
Jan
Enfield,#4Author of original report
Wed, June 01, 2005
UPDATE June 1, 2005 : I finally received the correct parts after writing directly to the President of the Seaman's Furniture Company Mr. C. Mark Scott at Seaman's Furniture Company 300 Crossways Park Drive Woodbury, NY 11797 Mr. Scott sent me a personal letter back and assigned Dori-Ann Keisner, Executive Officer personally to my case. I hope that this ordeal and my many months of frustration will bring Mr. Scott to the realization that some drastic changes are needed in the way his company is managed.
Jan
Enfield,#5Author of original report
Wed, June 01, 2005
UPDATE June 1, 2005 : I finally received the correct parts after writing directly to the President of the Seaman's Furniture Company Mr. C. Mark Scott at Seaman's Furniture Company 300 Crossways Park Drive Woodbury, NY 11797 Mr. Scott sent me a personal letter back and assigned Dori-Ann Keisner, Executive Officer personally to my case. I hope that this ordeal and my many months of frustration will bring Mr. Scott to the realization that some drastic changes are needed in the way his company is managed.
Jan
Enfield,#6Author of original report
Wed, June 01, 2005
UPDATE June 1, 2005 : I finally received the correct parts after writing directly to the President of the Seaman's Furniture Company Mr. C. Mark Scott at Seaman's Furniture Company 300 Crossways Park Drive Woodbury, NY 11797 Mr. Scott sent me a personal letter back and assigned Dori-Ann Keisner, Executive Officer personally to my case. I hope that this ordeal and my many months of frustration will bring Mr. Scott to the realization that some drastic changes are needed in the way his company is managed.
Jan
Enfield,#7Author of original report
Wed, June 01, 2005
UPDATE June 1, 2005 : I finally received the correct parts after writing directly to the President of the Seaman's Furniture Company Mr. C. Mark Scott at Seaman's Furniture Company 300 Crossways Park Drive Woodbury, NY 11797 Mr. Scott sent me a personal letter back and assigned Dori-Ann Keisner, Executive Officer personally to my case. I hope that this ordeal and my many months of frustration will bring Mr. Scott to the realization that some drastic changes are needed in the way his company is managed.