Complaint Review: Sears Holding Corporation - Hoffman Estates Illinois

Incident = Purchase refrigerator Kenmore on 05/02/2002 with Master Agreement 
plus extended warranty. On March 1,2010 Sears offer the smart agreement and we  
purchase the agreement. June 18,2010 we call to service our refrigerator and 
tech (Juan) recommend the evaporator, compressor and related parts required 
replacement and the estimate was $1237.57 and Sears want us to pay $737.57. We 
did not agree to pay the amount instead, we ask for another Sears tech (Alfredo) 
to come out to check the refrigerator on June 26 to fix. It was working until 
07/22/2010,   refrigerator went out again and the same tech (Juan) previously 
again came and did not do any work but recommend to have the evaporator, 
compressor be replace. On 07/31/2010, Tech (John ) came , check the refrigerator 
and recommend replacement. The estimate this time was a little lower. We call 
sears again and request to have another tech to check and fix on 08/5/2010 and 
we agreed to have the refrigerator be fix with our portion to pay $560.89. The tech 
(John) Freon so we can use it, he ordered the parts from Sears as Sears required me
 to pre-ordered and pre-authorized to replace the parts that are needed before Sears 
can repair the refrigerator. After we receive all the parts,I call Sears and they
reschedule me on 08/17/2010 between 8-12. Sears on same day change the schedule to
10-2, then change it again to 1-5 until nobody show up on 08/17/2010. We called 
again and schedule on 08/21/2010, the tech from A&E came, this time installed just
 the evaporator and tech claimed we do not need to order the compressor because 
according to him (Eric) our refrigerator compressor was in good shape. The 
refrigerator was not fix on 08/21/2010. Sears again schedule services on 
08/28/2010, and same tech(Eric) came and installed the compressor and promise 
that the refrigerator was all fix, After 4 hours, the refrigerator show no 
indication of cooling and not fix, we call for service and sears schedule on 
08/30/2010. The tech was not able to do anything and claim that he was not the 
one who installed the evaporator and compressor
 . Sears re-schedule again on 09/02/2010 1-5pm but on the evening of 09/01/2010, 
Leslie Daley from Sears Holding Corp cancel the schedule for 09/02/2010.
Damage Resulting = I believe this refrigerator is qualified under the lemon law 
due to many time Tech is not able to repair. we loss food expense for many 
occasion and reimbursement was only one time. We have to buy food and dine 
outside after we come home, spend cost for the parts that Sears ordered and 
provided from their own manufacturer, pain and suffering that we experience for 
3-4 months of not having refrigerator, The effect for us to purchase for similar 
refrigerator are expensive nowadays more that $2500 for similar model
Contact me = Yes