Jay
Newport,#2UPDATE Employee
Mon, March 10, 2008
Karen, I am sorry to read about the problems you have been having with the company that I work for. Everything that you wrote about is consistent with the pattern of bad management, poor training, and the complete lack-of-respect for the customer by District Managers and Corporate Honchos. Unfortunately, the Sears Sales Associates are stuck in the middle and are just as frustrated with the situation as you are! For example: During the last few days, we had a Level III Snow Emergency, which means all Municipal, Township, County, and State roadways are closed to Non-emergency personnel. No one should be out during these conditions unless it is absolutely necessary to travel. Those traveling on the roadways may subject themselves to arrest. The Managers at Sears refused to close the stores and even sent out employees who had four-wheel drive too bring employees in for their shift. If the Sears Holding Corporation does not respect the safety and well being of their employees, what makes you think that they will respect you the customer? Another example: An hourly employee was ordered to come in on a Saturday, they were told that because they were behind on the computer training that they would be paid at a lower rate and after six hours of computer training, they then went out and started their eight hour shift. This was a fourteen hour day for the person and there was no overtime! If the Sears Holding Corporation is going to be this abusive to employees, how do you think they will treat the customer? Another example: A cashier was told that they were under the wrong job classification and couldn't work until it was straightened out. During the three weeks it took to straighten out, the employee had to call in every day to check with the HR lady to see when they could start working. At the end of the three to four weeks, the cashier was told that the glitch was taken care of and they resumed working at a lower pay scale! If the Sears Holding Corporation is going to cheat employees like this, what do you think will happen to the customer?