Complaint Review: Sears optical. - miami Florida

I got to the optical at 5:40 for my 5:45 pm appointment, the girl on the front desk was nice, I can't lie, she was professional and very nice. I filled up the papers and she informed me that I had a $40.00 copayment with my insurance (eyemed) I was kinda skeptical but well, we have copayments everywhere so I paid. While waiting for them to take me in I was checking out the frames, what a horrible assortment, they had nothing worth a penny, only a small selection of Vogue really pricey for the brand and quality, but well, I just needed a prescription. The young lady took me in and started the pretesting, regular refraction and ocular pressure, she had me wait for the doctor inside of the exam room. I am not lying if I say I waited for an hour while the Dr. was on the next room screaming at an insurance company about his tax id and some other things, I was like well, I'm here already and I can't waste more working hours doing this, so I waited. Dr came in like an hour later, apologize for the inconvenience and after checking my eye and saying it looked healthy he said he needed to do a visual field, and that I had to pay $60.00 for it because the had to dilate my eye and it wasn't covered by the insurance, funny part there were little signs all over the place stating that for $30.00 you could have a visual field done, and he wanted me to pay double the price... Don't even think he took his time, after he checked my eye he through a few lenses really quick and gave me a prescription. This took about 15 minutes for the whole Dr. examination (supposedly comprehensive). So I went home after almost 2 hrs even though I was the only patient there. I did some research online and decided to take my RX to lenscrafters, which was such a different experience, I got a pair of COACH frames for $2.00 after my insurance and a $50.00 coupon the optician gave me as a new patient, eyeglasses were done in an hour, as soon as I put them on I noticed the prescription wasn't right, I was still seen blurry, they check the lenses and the rx on them was the same one the dr gave me. Well, they had to redo the exam this time off course out of my pocket because they used my eligibility in their phony place. When they checked there was no $40.00 copayment for glasses with my insurance. So basically they stole $40.00 out of my pocket, gave me a I-DONT-GIVE-A-**** prescription and I had to pay $100.00 to get a REAL COMPREHENSIVE EXAM. When I went to the drs office for my $40.00. no because of the money but because of the scam, the sweet lady on the front office was really ashamed and tried to do her best, I did not scream or even though I had the chance to speak the truth because a customer asked me how did I liked the place I didn't say a word. But yes, I feel like this optical stole my money ($140.00 for the non existent compayment plus the $100.00 I had to pay out of pocket for a real RX) and my time and the dr said he will be able to send a check to reimburse me for his mistake even though I paid cash. Worst experience ever, just FYI Lenscarfters won my loyalty and everytime I have the oportunity I will make sure non of my friends will visit the Sears optical on coral way and 37th ave.