- Report: #136364
Complaint Review: Sears Roebuck & Company - Hoffman Estates Illinois
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Author Confirmed
Why?
Sears Roebuck & Company
3333 Beverly Road Hoffman Estates, 60179 Illinois, U.S.A.
Phone:
800-479-6351
Web:
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Sears, Roebuck, & Company ripoff unwilling to refund warranty dishwasher after 2 months of handwashing dishes Hoffman Estates Illinois
Friday, March 25, 2005
Sears is unable and unwilling to fix our warranty dishwasher. We have been washing dishes by hand since mid-January with a brand new Sears dishwasher in our kitchen.
Log of Events:
June2004
Buy a new dishwasher from Sears with stainless steel interior, heated water, etc.
Mid-January 2005 Dishwasher stops working
Dishwasher has never worked properly since.
1.27.2005
Sears appointment between 8 am and 5 PM.
Dishwasher is not cleaning the dishes
Technician repairs the machine and orders a part that has been recalled
2.11.2005
Sears appointment between 8 am and 5 PM.
Sears sends the wrong replacement part for the recall
Technician is unable to install recalled part & orders another part because the soap dispenser is not working.
2.25.2005
Sears appointment between 8 am and 5 PM.
Dishwasher will not drain and does not wash the dishes.
Technician is unable to fix the problem due to the drain valve not working.
Technician shuts off the water to the machine.
Technician does install the recalled heating element that has finally arrived.
3.4.2005
Technician calls customer cell phone because he is at her house ready to install the dishwasher parts.
Customer informs the technician that she never made an appointment and the parts had not arrived & she wasn't going to be home all day.
3.10.2005
Parts still haven't been ordered.
Sears will replace the dishwasher with a low end model or we can wait another couple weeks for the existing new dishwasher to be fixed
3.11.2005
In desperation, customer agrees to low end model.
3.23.2005
New dishwasher is delivered. It is noisy and leaks from the pump housing.
Sears still refuses to refund our money or replace the original purchased dishwasher on customer schedule at Sears expense
Kyle
Fort Worth, Texas
U.S.A.
Sears is unable and unwilling to fix our warranty dishwasher. We have been washing dishes by hand since mid-January with a brand new Sears dishwasher in our kitchen.
Log of Events:
June2004
Buy a new dishwasher from Sears with stainless steel interior, heated water, etc.
Mid-January 2005 Dishwasher stops working
Dishwasher has never worked properly since.
1.27.2005
Sears appointment between 8 am and 5 PM.
Dishwasher is not cleaning the dishes
Technician repairs the machine and orders a part that has been recalled
2.11.2005
Sears appointment between 8 am and 5 PM.
Sears sends the wrong replacement part for the recall
Technician is unable to install recalled part & orders another part because the soap dispenser is not working.
2.25.2005
Sears appointment between 8 am and 5 PM.
Dishwasher will not drain and does not wash the dishes.
Technician is unable to fix the problem due to the drain valve not working.
Technician shuts off the water to the machine.
Technician does install the recalled heating element that has finally arrived.
3.4.2005
Technician calls customer cell phone because he is at her house ready to install the dishwasher parts.
Customer informs the technician that she never made an appointment and the parts had not arrived & she wasn't going to be home all day.
3.10.2005
Parts still haven't been ordered.
Sears will replace the dishwasher with a low end model or we can wait another couple weeks for the existing new dishwasher to be fixed
3.11.2005
In desperation, customer agrees to low end model.
3.23.2005
New dishwasher is delivered. It is noisy and leaks from the pump housing.
Sears still refuses to refund our money or replace the original purchased dishwasher on customer schedule at Sears expense
Kyle
Fort Worth, Texas
U.S.A.
