- Report: #189025
Complaint Review: SEARS ROEBUCK - JACKSONVILLE Florida
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Author Confirmed
Why?
SEARS ROEBUCK
JACKSONVILLE, Florida, U.S.A.
Phone:
800-469-4663
Web:
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SEARS ROEBUCK RIPOFF! APPLIANCES BREAK ONE to FOUR DAYS AFTER WARRANTY EXPIRES UNCOOPERATIVE ARGUMENTATIVE PHONE REPS JACKSONVILLE Florida
IN 1976, THE MICROWAVE PURCHASED FROM SEARS, BROKE THE DAY AFTER THE WARRANTY EXPIRED. I REFUSED TO BUY ANOTHER APPLIANCE FROM THEM UNTIL 2005 WHEN MY NEW CONSTRUCTION BUILDER DIRECTED ME TO GO TO SEARS TO PICK OUT APPLIANCES FOR MY NEW HOUSE. I FIGURED THAT 29 YRS LATER HAD TO YIELD SOME MAJOR TECH IMPROVEMENTS BY SEARS HAD TO EXIST FOR THEM TO KEEP UP WITH TODAY'S TECHNOLOGY/COMPETITION. I CHOSE A KENMORE RANGE AND WHIRLPOOL REFRIGERATOR. I REC'D WARRANTY REPAIRS DURING THE ONE YEAR BUT FOUR DAYS AFTER THE 1 YR WARRANTY, THE LEFT FRONT ELEMENT STOPPED WORKING ON THE STOVE. I COMPLAINED BUT STILL HAD TO PAY SOME OF THE HIGH CHARGES(SOME PART WAS STILL UNDER WARRANTY). 30 DAYS LATER, THAT SAME BURNER STOPPED WORKING. THE REPAIRMAN REPLACED IT AND CHARGED ME OVER $45 FOR A WATER FILTER NEEDED FOR MY REFRIG. HE INSTALLED THE FILTER. LATER, THE REFRIG STARTED ROARING (AS IT HAS DONE ALSO DURING THE WARRANTY PERIOD BUT THE SVC TECH COULDN'T HEAR ANY SOUND AND COULDN'T REPAIR IT). USUALLY IT STOPS IF I HIT THE FRONT OF IT W/MY FIST, BUT TO NO AVAIL NOW. I CALLED SEARS SVC CALL CTR A WEEK AGO AND WAS TOLD THAT THEY WOULD DISCUSS W/SVC MAN AND CALL ME BACK, BUT DIDN'T CALL BACK. I CALLED BACK AFTER A WEEK AND AS USUAL SPOKE WITH A DEFENSIVE/ATTITUDAL PHONE REP WHO KEPT INTERRUPTING AND TALKING OVER ME; HER SUPR REFUSED TO TALK TO ME; SHE STD THAT THERE IS NO CORPORATE PHONE NUMBER AND THE ONLY THING THEY COULD DO FOR ME IS TO SEND ANOTHER SVC MAN TO ME FOR A SVC CHARGE. I TOLD HER THAT IF THE REFRIG MAKES A "CONSTANT" LOUDER ROAR SINCE THE DAY THAT THE FILTER WAS PUT IN, IT IS THEIR RESPONSIBILITY TO RECTIFY WHAT HAPPENED AT THE HANDS OF THEIR SVC REP. SHE DIDN'T AGREE AND TOLD ME THAT SHE HAS REC'D AN ACCOMODATION FOR HANDLING MY CALL VERY WELL. SHE STD THAT HER SUPR WAS MONITORING THAT CALL AND WAS COMMENDING HER. SHE STD ALSO THAT THE SVC MAN STD THAT HE SOLD ME THE FILTER BUT DIDN'T INSTALL IT. SHE STD THAT IF I WILL STATE THAT HE DEFINITELY INSTALLED IT, THEY WILL SEND ANOTHER SVC MAN TO MY HOME W/OUT CHARGE TO DETERMINE IF THE FILTER IS FAULTY BUT WILL CHARGE ME FULL PRICE SVC CHG IF NOTHINGS WRONG W/FILTER. I KNOW THAT THE FILTER IS NOT FAULTY BECAUSE THE REFRIG HAS HAD A NOISE ALL YR BUT I COULDN'T GET A SVC MAN OUT TO MY HOME WHILE IT WAS MAKING THE NOISE. THE SVC DEPT PUTS A LOT OF TIME AND EMPHASIS ON BEING UNCOOPERATIVE WITH CUSTOMERS. I WAS VERY PROFESSIONAL IN TALKING W/THE PHONE REP. SHE WAS DOWNRIGHT RUDE.IS IT ANY WONDER WHY SEARS HAS HAD THE ILLS THEY HAVE FACED OVER THE YRS? IT IS HARD TO BELIEVE THAT THEY STILL EXIST WITH SUCH CAVEMAN STYLE OF DEALING W/CUSTOMERS IN 2006. BUT OBVIOUSLY, THE SAME WAY OF DOING BUSINESS NOW AS IN 1976 HAS NOT WORKED FOR THEM AND THEY DON'T REALIZE THAT THE PEOPLE OF 2006 DEMAND BETTER. HOPEFULLY, THE RECENT ACQUISITION WILL MAKE SOME CHANGES IN THE MENTALITY OF THE COMPANY.
Gloria
JACKSONVILLE, Florida
U.S.A.
Gloria
JACKSONVILLE, Florida
U.S.A.
