- Report: #239816
Complaint Review: SEARS Tire And Automotive Service - Morgantown West Virginia
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SEARS Tire And Automotive Service
2713 Chateau Royale Ct Morgantown, 26505 West Virginia, U.S.A.
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SEARS Tire And Automotive Service UNSAFE practices LYING about parts that were IN STORE ripoff Charleston West Virginia
My story begins when I was in Morgantown, WV and hit a pot hole with my tire. My car is a 2001 Audi TT sportster. I checked out my tire after hitting the pothole, but it was dark and I could not see any damage. I brought it to my parent's house in Charleston, WV where my dad noticed the wheel had been damaged. I made an appointment with SEARS automotive for later in the week, and left my car in Charleston.
My mother took the car in for service, and was told that there was a 'bubble' on the tire and it would not be covered under our road hazard insurance we had purchased with the company, since I had caused the problem with the tire. They looked at the tire and such and said they did not have the ultra low profile high performance tire that my car needed at the time, so they sent my mother home to order the part.
So my mother gets home and my father looks closer at the tire. There was a HUGE bubble on the tire and could have caused a blowout at any time! Plus, the tire had not even been removed from the car for inspection, showing that SEARS never even looked at the tire!! The tire was very unsafe and if blown, could have caused an accident for my mother and my 6 year old nephew who was a passenger in the car. My father called the store and, of course, had quite a bit to say about their unsafe practices, and for letting my mother drive the car, even though their 'inspection' should have proven it to be unsafe and would not be fit to drive.
The supervisor was then placed on the phone and had informed my father that the company DID have my tire at the store in the first place! The company did make it right, and gave us an upgrade to our road hazard insurance and gave us 50% off our tire. However, if the tire had blown out, no amount of money could replace the death of my mother or nephew. BUYER BEWARE, ask questions and make sure you know your stuff before going to SEARS tire and automotive. It could cost you a lot of money, or worse, your life.
Gena
Morgantown, West Virginia
U.S.A.
My mother took the car in for service, and was told that there was a 'bubble' on the tire and it would not be covered under our road hazard insurance we had purchased with the company, since I had caused the problem with the tire. They looked at the tire and such and said they did not have the ultra low profile high performance tire that my car needed at the time, so they sent my mother home to order the part.
So my mother gets home and my father looks closer at the tire. There was a HUGE bubble on the tire and could have caused a blowout at any time! Plus, the tire had not even been removed from the car for inspection, showing that SEARS never even looked at the tire!! The tire was very unsafe and if blown, could have caused an accident for my mother and my 6 year old nephew who was a passenger in the car. My father called the store and, of course, had quite a bit to say about their unsafe practices, and for letting my mother drive the car, even though their 'inspection' should have proven it to be unsafe and would not be fit to drive.
The supervisor was then placed on the phone and had informed my father that the company DID have my tire at the store in the first place! The company did make it right, and gave us an upgrade to our road hazard insurance and gave us 50% off our tire. However, if the tire had blown out, no amount of money could replace the death of my mother or nephew. BUYER BEWARE, ask questions and make sure you know your stuff before going to SEARS tire and automotive. It could cost you a lot of money, or worse, your life.
Gena
Morgantown, West Virginia
U.S.A.
4 Updates & Rebuttals
Chris
Texas City,Texas,
U.S.A.
OK...
#2UPDATE EX-employee responds
Sat, March 24, 2007
OK I understand where you are coming from and why you think the way you do, but let me elaborate a little bit. You obviously did not buy road hazard for the tires originally because the impact bubble IS covered under the road hazard policy AND you would not have had to buy the road hazard again. You were probably thinking of the warranty that comes with the tire. THAT does not cover impact bubbles, just manufactuer defects such as belt seperation and radial pull. Now as for them letting your mother drive home with the impact bubble, I DO agree with you. They should not have let her drive home like that. It's not as dangerous as you think. Now if she would have hit another curb going fast then more than likely it would have blown. They should have atleast put her spare tire on for her. You obviously were dealing with a complete idiot. The manager DID however do you a HUGE favor buy selling the next tire at 50% off and letting you buy the road hazard on the rest of the tires. He did not have to do that but did to try and make things right. But one thing you must know is that finding good help for that company is HARD to find because they only pay $5.50 an hour plus commission. To put it in perspective, I was their top service writer and I still only made $800 a paycheck which is why I now work at a dealership making triple that. Sears actually does have the BEST price when it comes to automotive service and tires because I have worked at other places and compared. You should not quit going just because of one bad apple. Just deal with that manager from now on.
Chris
Texas City,Texas,
U.S.A.
OK...
#3UPDATE EX-employee responds
Sat, March 24, 2007
OK I understand where you are coming from and why you think the way you do, but let me elaborate a little bit. You obviously did not buy road hazard for the tires originally because the impact bubble IS covered under the road hazard policy AND you would not have had to buy the road hazard again. You were probably thinking of the warranty that comes with the tire. THAT does not cover impact bubbles, just manufactuer defects such as belt seperation and radial pull. Now as for them letting your mother drive home with the impact bubble, I DO agree with you. They should not have let her drive home like that. It's not as dangerous as you think. Now if she would have hit another curb going fast then more than likely it would have blown. They should have atleast put her spare tire on for her. You obviously were dealing with a complete idiot. The manager DID however do you a HUGE favor buy selling the next tire at 50% off and letting you buy the road hazard on the rest of the tires. He did not have to do that but did to try and make things right. But one thing you must know is that finding good help for that company is HARD to find because they only pay $5.50 an hour plus commission. To put it in perspective, I was their top service writer and I still only made $800 a paycheck which is why I now work at a dealership making triple that. Sears actually does have the BEST price when it comes to automotive service and tires because I have worked at other places and compared. You should not quit going just because of one bad apple. Just deal with that manager from now on.
Chris
Texas City,Texas,
U.S.A.
OK...
#4UPDATE EX-employee responds
Sat, March 24, 2007
OK I understand where you are coming from and why you think the way you do, but let me elaborate a little bit. You obviously did not buy road hazard for the tires originally because the impact bubble IS covered under the road hazard policy AND you would not have had to buy the road hazard again. You were probably thinking of the warranty that comes with the tire. THAT does not cover impact bubbles, just manufactuer defects such as belt seperation and radial pull. Now as for them letting your mother drive home with the impact bubble, I DO agree with you. They should not have let her drive home like that. It's not as dangerous as you think. Now if she would have hit another curb going fast then more than likely it would have blown. They should have atleast put her spare tire on for her. You obviously were dealing with a complete idiot. The manager DID however do you a HUGE favor buy selling the next tire at 50% off and letting you buy the road hazard on the rest of the tires. He did not have to do that but did to try and make things right. But one thing you must know is that finding good help for that company is HARD to find because they only pay $5.50 an hour plus commission. To put it in perspective, I was their top service writer and I still only made $800 a paycheck which is why I now work at a dealership making triple that. Sears actually does have the BEST price when it comes to automotive service and tires because I have worked at other places and compared. You should not quit going just because of one bad apple. Just deal with that manager from now on.
Chris
Texas City,Texas,
U.S.A.
OK...
#5UPDATE EX-employee responds
Sat, March 24, 2007
OK I understand where you are coming from and why you think the way you do, but let me elaborate a little bit. You obviously did not buy road hazard for the tires originally because the impact bubble IS covered under the road hazard policy AND you would not have had to buy the road hazard again. You were probably thinking of the warranty that comes with the tire. THAT does not cover impact bubbles, just manufactuer defects such as belt seperation and radial pull. Now as for them letting your mother drive home with the impact bubble, I DO agree with you. They should not have let her drive home like that. It's not as dangerous as you think. Now if she would have hit another curb going fast then more than likely it would have blown. They should have atleast put her spare tire on for her. You obviously were dealing with a complete idiot. The manager DID however do you a HUGE favor buy selling the next tire at 50% off and letting you buy the road hazard on the rest of the tires. He did not have to do that but did to try and make things right. But one thing you must know is that finding good help for that company is HARD to find because they only pay $5.50 an hour plus commission. To put it in perspective, I was their top service writer and I still only made $800 a paycheck which is why I now work at a dealership making triple that. Sears actually does have the BEST price when it comes to automotive service and tires because I have worked at other places and compared. You should not quit going just because of one bad apple. Just deal with that manager from now on.
