- Report: #980449
Complaint Review: Sears - Hoffman Estates Florida
Reported By:
Jay -
new Smyrna Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears
3333 Beverly Rd Hoffman Estates, 60179 Florida, United States of America
Phone:
847-286-2500
Web:
www.sears.com
Categories:
Business Rating:
(0)
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Sears anyone But Sears Hoffman Estates, Florida
We purchased--in the last 18 months from SEARS--2 dishwashers (1600 dollars); 2 microwaves (550.00 dollars) and 1 refrigerator 3,000 dollars). This was to complete 2 remodeling jobs. One diswasher--which was purchased for our new house-- was not used until September 2012, when we moved in. The unit came with a defective digital control panel. We noticed that food collected in the bottom; dishes were not clean; dishes were still wet; the door and inside remained wet, after the drying cycle was complete. We called Sears, and then sent a repair person out four (4) times in 10 weeks. The repair person made a number of suggestions; use a different detergent; increase the washing temperature of the water, which we did. Still, no changes occurred with the aforementioned problems. The repair man said that the unit was defective. He also said that if he made that claim, "I will lose my job." We brought this matter to the "Customer Care Division-Sears Cares." WHAT A MISNOMER!!. It was like the company that says, "Your call is very important to us," but fails to open more phone lines or hire more staff members to take the "important" calls.
We started posting our concerns and maltreatment on the Sears Facebook Page. We got a series of "form letters" back, all stating the same thing, with different names signing them.
Sears Cares commented on Sears's Wall post. Sears Cares wrote: "Jay It is so inconvenient without a working dishwasher in the home. We truly apologize for any added stress or frustration this matter has caused you. We would like the opportunity to be assistance. Please send us an email containing your preferred contact information, including the phone number used at the time of the purchase, to [email protected]. Please include your FB screen name (Jay G. Zaslaw) so that we may expedite your request, and we look forward to assisting you. Thank you - Zenaida."
This unit cost us over 800.dollars We have nothing to gain by trying to "swindle" Sears. All we want is a well-functioning unit. We spent over 5,000 dollarsin 18 months with this company, and all we got was confirmation that Sears, in fact doesn't care; dosen't stand by their products and, of Yeah, THEY DON'T EVEN MAKE THEIR OWN PRODUCTS. That's right; the refrigerator is made by LG Electronics, So, thinking highly of Kenmore is a farce; thank LG for the product and Sears for the deception. And, you now know why they are in financial straits. You have to ask, when Sears crashes, who will honor your warranty? (CIRCUIT CITY ANYBODY)
http://money.cnn.com/2012/01/12/markets/thebuzz/index.htm
THERE ARE MANY OTHER SOLVENT COMPANIES FROM WHICH TO PURCHASE GOODS. LET SEARS DIE A WELL-EARNED DEATH, AND DON'T WORRY ABOUT WARRANTIES THAT WILL EVAPORATE.
We have received many similar stories, as a result of our Facebook posts. In fact, complaining about Sears LACK OF Care is shared.
(((ROR REDACTED)))
We started posting our concerns and maltreatment on the Sears Facebook Page. We got a series of "form letters" back, all stating the same thing, with different names signing them.
Sears Cares commented on Sears's Wall post. Sears Cares wrote: "Jay It is so inconvenient without a working dishwasher in the home. We truly apologize for any added stress or frustration this matter has caused you. We would like the opportunity to be assistance. Please send us an email containing your preferred contact information, including the phone number used at the time of the purchase, to [email protected]. Please include your FB screen name (Jay G. Zaslaw) so that we may expedite your request, and we look forward to assisting you. Thank you - Zenaida."
This unit cost us over 800.dollars We have nothing to gain by trying to "swindle" Sears. All we want is a well-functioning unit. We spent over 5,000 dollarsin 18 months with this company, and all we got was confirmation that Sears, in fact doesn't care; dosen't stand by their products and, of Yeah, THEY DON'T EVEN MAKE THEIR OWN PRODUCTS. That's right; the refrigerator is made by LG Electronics, So, thinking highly of Kenmore is a farce; thank LG for the product and Sears for the deception. And, you now know why they are in financial straits. You have to ask, when Sears crashes, who will honor your warranty? (CIRCUIT CITY ANYBODY)
http://money.cnn.com/2012/01/12/markets/thebuzz/index.htm
THERE ARE MANY OTHER SOLVENT COMPANIES FROM WHICH TO PURCHASE GOODS. LET SEARS DIE A WELL-EARNED DEATH, AND DON'T WORRY ABOUT WARRANTIES THAT WILL EVAPORATE.
We have received many similar stories, as a result of our Facebook posts. In fact, complaining about Sears LACK OF Care is shared.
(((ROR REDACTED)))
