- Report: #1258935
Complaint Review: Sears - Internet
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Author Not Confirmed
Why?
Sears
Internet, USA
Phone:
1-800-526-3088
Web:
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Sears Repairs Sears "Service Smart" Home Protection Agreement Internet
I was having problems with my refrigerator that I had purchased from Sears. I called them to get a repair person in. I was told I had to have an insurance plan in place to get services. They charged me $293.17, for a "Service Smart" Home Protection Agreement. I paid for this with an LL Bean Visa card on May 13, 2015.
An appointment was established and a repair man came to the house. He took my refrigerator apart. He said there was nothing wrong with the cooling system. From over his shoulder, I could see frost on the cooling grills.He said the problem was the fan had died. He removed the fan to take it to get the proper and exact replacement fan. He said, I'd be contacted by the company to establish another appointment to install the replacement fan.
I got a phone call but it was a message on my cell phone voicemail. It said that they could not find a replacement fan and therefore my whole refrigerator was not good. They said I was being given a $500.00, credit toward a new refrigerator at Sears and that I had 30 days (until August 20th, 2015,) in which to purchase my new refrigerator from Sears or lose this offering.
I believe that this company is, yet another, Third Party type provider. I believe there never was any intention to repair my refrigerator but was a method to get me to buy (1) a repair agreement, and (2) a new refrigerator (starting at $2,500.) I believe they took my fan intentionally, so I could not get my refrigerator fixed elsewhere. The broken refrigerator was purchased at Sears only about five years ago.
I am out my $293.17, and I am out my refrigerator. I did not have the $2500.00, to replace my refrigerator with a new refrigerator from Sears. Sears is not to be trusted any more. They have become scam artists.
