- Report: #1300205
Complaint Review: Sears - Nationwide
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Author Confirmed
Why?
Sears
Nationwide, USA
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Sears repair service ripoff Lakewood, California Nationwide
First problem with Sears: Bought a $2500 dollar oven from Sears, and my son broke the glass oven door panel. The handle became loose and when he tightened it the glass shattered. I called the service center and asked if I could bring it into their repair service center in Lakewood California. They said yes. Brought it over there and they said NO they could not do it. Called Sears main number again and asked if their Service Center repairs oven doors. They said YES. i asked if I leave the door there they can have it repaired and pick it up later they s aid yes. The main Sears repair service said YES. Then they gave me the Lakewood phone number and I called them directly and they said NO. The only way to get repairs is to have a service call to your home. So now you have to pay Sears for a home service call plus the repair. You have no choice so don't buy items from Sears that they might have to repair.
Second Problem: Having trouble with our home HVAC system. Called Sears for an evaluation of this unit. They said it would be 69.00 dollars. They can out, climbed on the roof, took a picture of the firebox and said it was defective. Their service representative said he could make an appointment for someone to come out and give us a price on a new unit. This took approximately 20 minutes for him to make the contract with sears. Then I gave him my credit card, waited another 20 minutes and finally went out to the Sears truck and said what is the problem. He said his credit card machine was not working. I told him to see my son when he got it to work. I left and he could not get it to work. Then 1.5 months later I got a bill from Sears for $170. dollars instead of $69. The only way you can dispute a charge with Sears is through a certified letter they do not take disputes over the phone.
Third problem: My son had his brakes repaired at Sears. They broke the lug nut and refused to repair it. Had to pay another company $70 to repair it.
