- Report: #1434673
Complaint Review: SeatGeek -
Reported By:
Bulent -
Chesterfield, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
SeatGeek
United States
Web:
www.seatgeek.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SeatGeek SeatGeak is Dishonest and Misleading
Report Attachments
Stay away from Seat Geek. They engage in dishonest, shady and non-transparent business practices. I purchased for 4 tickets for an NBA game which we were planning to attend for our upcoming trip to Orlando. However, our plans changed and we can no longer go to the game. I contacted SeatGeek within 24 hours of purchase to cancel our tickets and request a refund and at this point there are still 13 days to the game. In all fairness, their FAQ section states that refunds may not be possible. What I don't understand is that Seat Geek claims to be the seller when you purchase the tickets but when I contacted their customer service I was told that the ticket was sold by a "Fellow fan that used SeatGeek Marketplace"! They claim to be transparent but why hide who the actual seller is? When you are in a marketplace website such as Ebay, Amazon or Etsy, you clearly know who the seller is. However, that is not the case with SeatGeek. Instead, they like to lie about it!!!
