- Report: #1396834
Complaint Review: Secure Home Warranty - Philadelphia Pennsylvania
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Author Confirmed
Why?
Secure Home Warranty
1735 Market Street Suite 3750 Philadelphia, 19103 Pennsylvania, USA
Phone:
1-888-825-2621
Web:
www.securehomewarranty.com
Categories:
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Secure Home Warranty Secure Home Warranty SCAM, Very Hard To Contact, Doesn't Pay Claims, Doesn't Send Out Technician, Doesn't Respond To Voicemails Or Emails Philadelphia Pennsylvania **Author of this Report is NOT CONFIRMED**
Upon contacting Secure Home they failed to provide a technician, I had to have my own technician out to evaluate unit. They never sent a conformation email of the claim nor did they send anyone out. On Friday July 7, 2017 our ac went out, I called for 4 days before getting a person on the phone (when I purchased the warranty it stated 24hr customer service). After finally being able to report the issue I was told that it could take up to 48hrs to receive a call but would receive an email conformation within a few hours. I never received either. I called a friend/technician (he is licensed) over to evaluate the issue and was told that the compressor and blower motor were no longer working. On Friday July 14, 2017 after waiting a week for the company to send someone out to fix the problem and placing numerous calls to the company we called Sunstate to have our unit replaced with a new unit as it only made sense to replace instead of replace parts when it would be similar in cost. I then called that following week to state that we had replaced the unit since we were not contacted. I was told that since I had someone look at the unit, they canceled the order. I specifically requested that it not be canceled because I was told that I needed a receipt showing that someone had come out and I didn't have that considering it was a friend that came out after hours and I wasn't charged. At that point I was told to email the receipt to the claims department, that was done and at this point we still have not heard anything.
After not having ac for one week, we called a company to have unit replaced. When I called the following week to advise that we replaced the unit I was told that the claim was canceled because I had technician come out to access the issue. At no point did I ask that they cancel the claim
