Complaint Review: Sekure America Amid Yousef President - Parma Heights Ohio

Sekure America was hired to install a security alarm in my home. After meeting with the salesmen and signing our contact we gave him a total of two checks. One of the checks was for $150.00 which was for extra monitoring equipment. The other check was voided so that Sekure America could deduct the monthly monitoring fee, plus the agreed installment price for the whole security system. The total monthly fee was $34.99 which included the installments for the system. The total price of the system was suppose to be no more than $700.00, however after signing our contract we were not let with the full contract when the salesmen left our home.

Four days later a sub-contractor is sent to my home at 6:00 at night to install this system. The contractors were provided with another check for $150.00 for another piece of equipment that was needed but not included to secure my home. At eleven o'clock the contractors left not able to get the system working. This was due to one of these two problems: 1. the main keypad was defected or 2. There was a problem with our internet phone line, (Vonage). Please note that this company was informed of my phone company prior to coming to my house and said this was neither a problem nor a concern.

Meanwhile we are contacted (e-mail) by the owner of Sekure America, Amid Yousef. He said that he would come to finish the installation on Sunday at his convenience if his time allowed. I preferred that our alarm was completed on Saturday. I had holes in the walls and wires hanging off the walls. At this point Mr. Yousef pretty much became impossible to deal with. He stated many times that his sub-contracting hours went unappreciated. He was now only willing to come during normal business hours M-F 8-4pm. This was unacceptable. I was not willing to take more time off from work to have my alarm installed.

After receiving Mr. Yousef's unprofessional e-mails, I told him that we have changed our minds and no longer feel comfortable with him monitoring our home. During many conversations via e-mail he eventually said that he would give us a full refund and pick up his security system on Monday, June 25, 2007. Monday came and went with no word from Sekure America. I then sent Mr. Yousef an e-mail, that he had until Wednesday to remove & pick-up his system. Wednesday also came & went. Well now it's Friday and Sekure America has DEDUCTED A TOTAL OF $1600.00 FROM MY BANK ACCOUNT WITHOUT MY AUTHORIZATION. A DISPUTE HAS BEEN MADE WITH THE BANK AND A POLICE REPORT IS ON FILE.

After taking my money out of the account, Mr. Yousef wanted to make an unreasonable bargain. He wants me to hire a sub-contractor at my expense to disconnect his security system. He also wants me to deliver the system to his office by 4:00pm on Monday July 2, 2007 in Parma Heights. I do not feel that this is acceptable. He also stated that if we wanted to try to do this a legal battle that he would win and we would be embarrassed. Also threaten to sue me for definition of character.

Why do we need to hire a contractor to remove his broken system from my house? We paid for a service and he acted like he was doing us a favor.

As for now, I am out of $1600.00 and have a defected security system partially installed in my home. I have never been through anything like this before and cannot believe that these owner's actions can be legal. If there is anyone out there that feels they can help me, please let me know. Thanks

James

wickliffe, Ohio

U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.