- Report: #487856
Complaint Review: Select Blinds - SelectBlinds.com - Gilbert Arizona
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Select Blinds - SelectBlinds.com
890 W Elliot Rd Ste 102 Gilbert, 85233 Arizona, United States of America
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Select Blinds - SelectBlinds.com SHAM!! SCAM!! DO NOT ORDER!! Gilbert Arizona
Ordered blinds online on Saturday night with "one business day" production. I could not find how to order 3/4" returns on the valances so I called the "company". He stated oh you just send us an email with your order# to the [email protected] email address which I did requesting the returns and asked to downgrade the valance to the cheaper one as I am trying to match existing valances in the house which matched perfectly. I wanted to know what the differemce in price would be as every other online retailer charges $2 - $3 more for that change(no problem) and said if you can't do that then DO NOT send the blinds I would go elsewhere and be satisfied. They sent me a reply on Sunday night at 9:45pm stating that they updated the order and sent me a new invoice and then slipped this little comment in "The Priority Faux wood valance is only included with same products. The valances included with your order are the Premium Faux Wood design." I replied back is it the same design, if not cancel the order. I received nothing back and called Monday morning only to find out that my blinds were "in production" and could not be changed or canceled.
SHAM!! I called my credit card company today explained to them the situation and they have no problem refunding my money and adding this company to their watch list for other fraudulent dealings!!
I called the company spoke to an Elijah(who I swear is the same guy answering the phone all of the time-like he is running this scam out of his apartment) and told him to cancel the order. He of course told me that I needed to read the fine print and that the order could not be cancelled/changed-too bad. I explained to him that they could ship the blinds all they want I will refuse them through UPS and they will be sent back to them. He just repeated himself and was in no way helpful. Stay away from this company!!
2 Updates & Rebuttals
Dustin
USACompany did the RIGHT Thing!!
#2
Wed, September 09, 2009
As an update after contacting the company a few more times and finally getting Tina a customer service representative that put me in touch with her manager Shawn who dealt with the issue by offering a full refund or the opportunity to correct the situation, it was resolved to my satisfaction. Shawn explained that the company employs 14 people and I will admit that I may have been unfair with my "Elijah" comment-I was pretty upset with the situation and I did happen to continually get the same person on the phone. Regardless, Shawn was helpful and decided to order the valances that I wanted and I received everything in a timely manner. I am impressed with the resolution and would retract my statement to "stay away from this company" by stating that there was miscommunication in the original ordering process but they did take care of me(the customer) in the end and would highly recommend that you do business with SelectBlinds.com!!
Selectshops.com
Gilbert,Arizona,
U.S.A.
Clarity of Special Requests
#3
Tue, September 01, 2009
As Customer Care Manager of Selectblinds.com, I have researched this issue and worked with the customer filing this report.
In the original call to our company, customer was instructed properly how to make additions to the order (3/4" returns for valances).
In the email to our company, customer made a request for 3/4" returns on valances AND ADDED a request to mix/match parts of separate products.
Email response was sent to customer advising that change to add 3/4" returns was made and advised customer that separate products are not mixed/matched.
After speaking with customer and better understanding special request/needs; our company is sending a complete order AND separate valances (special request) at no additional cost to customer.
Alternatively, we offered to cancel the order and refund all charges.
Customer agreed to the first option and declined order cancellation/refund. Customer also agreed to update www.ripoffreport.com posting once products are received.
