- Report: #1343868
Complaint Review: Select Portfolio - Salt Lake City Utah
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Author Confirmed
Why?
Select Portfolio
P.O. Box 65250 Salt Lake City, 84165-0250 Utah, USA
Phone:
1-800-258-8602
Web:
https://www.spservicing.com/
Categories:
Business Rating:
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Select Portfolio Modification Loans Salt Lake City Utah
Me and my wife applied for a loan modification on our mortgage with Select Portfolio in July 2016, we were approved for a HAMP Tier 2 loan, we were notified of approval in September 2016. We were paying $642.59 a month, but I changed jobs and then had to find another job, at the time and were having financial difficulties. Select Portfolio lowered our payment to 267.93 and gave us a three month trial period. Keep in mind that we had problems from the very beginning when we applied, they claimed that we did not send documents, so they could not proceed with the modification, we had to contact the Texas Dept. of Banking to file a complaint. Once an investigation was opened everything else ran smoothly. We recently received the terms of the new loan through the HAMP program, they are as follows: Principle loan amount was $28617.40, the new term is 236 payments of 267.93 with a balloon payment of 18695.76 at the end of the note, we only owed four more years and with this new loan modification, it will be increased to 20 years, and after computing all the cost we will end up paying $51,000.00 extra dollars in fees for this modification. I have spoken with Select Portfolio regarding the outrageous amount of fees on top of the balloon payment at the end of the note and they explained that I had two options either accept the modification or continue to pay my original loan, she further explained that the modification loan is geared towards lowering my monthly payment and hopefully in the future my financial situation improves, so that I can refinance my home. Fortunately for us, I have gained employment in which I can make my original loan payment, even though it will make things tight for us, but I believe that this company is dishonest and does not really want to help anybody but themselves, I don't know if their practices are illegal, but I do believe that someone should investigate their practices for the sake of those who are not as fortunate as we were.
