- Report: #1507875
Complaint Review: Self Storage Plus - Sterling Virginia
Reported By:
Matthew -
Sterling, Virginia , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Self Storage Plus
22125 Davis Dr Sterling, 20164 Virginia, United States
Phone:
571-257-1640
Web:
selfstorageplus.com
Categories:
Business Rating:
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Self Storage Plus rat infestation in my storage unit in Sterling Virginia
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To Whom It May Concern,
I am writing this report, because I recently had a terrible experience with the Self Storage Plus location off of Davis Dr. in Sterling, VA.
I had been a client of Self Storage Plus for over one year from March of 2020 until April of 2021. No one with this company informed me that my storage unit number 2096 had been previously infested with rats. I discovered this problem right before I moved my items into my home. Some of my items were spared by the rats but some were not.
There will be photos attached to this report, to provide examples of my items that have been damaged by the rats in the storage unit.
When I informed the Branch Manager Bri of this problem, she took quick action and she called her manager David right away to inform him of this. David told Bri that I needed to send him an email with information, as well as photos of my damaged items.
I moved my items out of this storage unit on April 24th and I sent David an email with details and photos on April 25th.
I requested that Self Storage Plus dispose of my two sofas because they had been exposed to rats, rats carry diseases, the larger sofa has rat feces and stains from rat urine on it and I did not want to bring these furniture items into my home.
I also requested that Self Storage Plus purchase two new sofas for me, since they were ruined in the storage facility due to the rat infestation and I asked that this new furniture be delivered and moved into my home. It has been 14 days since I sent my initial email to David and he has not sent me an email response or called me about this issue.
I am not sure why a rat infestation had occurred, because I did not store any food in my unit. I was also a good client to Self Storage Plus and I always paid my monthly rent. I am not happy with Self Storage Plus and I am not sure why David has not contacted me, this being said the Branch Manager Bri has tried to help me and she is great. She has contacted other leadership about this issue with no response from them about this, she has followed up with me via phone call as well as text message and she seems to be the only person with Self Storage Plus that seems to care about my problem.
I want to thank Bri for trying to help me, as well as for the effort she has put into this situation. Something like this has never happened to me in the past, so this is the first time I have ever done anything like this. I am surprised, disappointed and frustrated that I have not received a response from anyone in upper management from Self Storage Plus about this problem.
I am sure this is not the standard of customer service this company provides and I am also sure this is not how Self Storage Plus typically conducts business. Thank you for your time and attention to this matter and I hope to hear from someone in management with Self Storage Plus in the near future.
