Customer Service Administrator
St. George,#2UPDATE Employee
Tue, May 05, 2009
Pat, I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals. All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product. Unfortunately, we are unable to locate an account for this customer as she has not left her full name for us, but, if she had contacted our customer service number provided on the email and next to her charge on her bank statement we would have been very happy to assist her with her Fit Factory program. For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns. If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] and I will assist you immediately. Sincerely, Online Customer Support