- Report: #75144
Complaint Review: Septicare - Stormville New Jersey Internet
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Author Not Confirmed
Why?
Septicare
PO Box 450 Stormville New Jersey, 12582 Internet, U.S.A.
Phone:
845-226-3545
Web:
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Septicare Stormville Septic Care Products ripoff fraudulent, unwilling to resolve issues for 7 months, never asked for product Internet Stormville New Jersey
This is the last email I sent ATTN owner of septicare
I AM WRITING ONE MORE EMAIL, IF I GET NO RESPONSE I WILL GO TO THE BBB AND BADBUSINESSBUREAU.COM AND LET THEM KNOW WHAT HAPPENED.
I DO NOT OWN A SEPTIC TANK, THEREFORE I WOULD HAVE NEVER ASKED TO GET A SAMPLE.
WHEN I RECEIVED IT AT MY FRONT DOOR I HAD NO CLUE WHAT IT WAS, PUT IT IN THE GARAGE.
TWO WEEKS LATER I STARTED RECEIVING HARRASSING PHONE CALLS REGARDING PAYMENT OF A PRODUCT THAT WAS DELIVERED TO MY HOME WITH OUT MY CONSENT NOR KNOWLEDGE. EACH OF THE 15-20 PHONE CALLS I ASKED TO SPEAK WITH SOMEONE IN MANAGEMENT. EVERY TIME I WAS TOLD NO ONE IS HERE I CAN HAVE A MANAGER CALL YOU BACK WITH IN 24 HOURS. NOT ONE TIME DID ANY MANAGER CALL ME BACK.
I SENT AN EMAIL MONTHS AGO TO SEPTICARE TO THE OWNER. NEVER HEARD ANYTHING THEN TODAY A RECORDED MSG CALLED AND SAID PRESS 9 TO SPEAK WITH A REPRESENTATIVE. I DID SO AND AGAIN, NO MANAGER WAS AVAILABLE. I WAS HUNG UP ON. THIS MATTER NEEDS TO BE CLEARED UP IMMEADIATELY. IF IT ISN'T I WILL DO WHAT EVER I HAVE TO TO MAKE SURE NO ONE BUYS YOUR PRODUCT!!!
I HAVE TOLD MULTIPLE PEOPLE THAT HAVE CALLED THAT I'D BE MORE THAN HAPPY TO SEND THE PRODUCT BACK POSTAGE DUE. THEY SAID NOT TO. PLEASE RESPOND ASAP
Patty
Tampa, Florida
U.S.A.
I AM WRITING ONE MORE EMAIL, IF I GET NO RESPONSE I WILL GO TO THE BBB AND BADBUSINESSBUREAU.COM AND LET THEM KNOW WHAT HAPPENED.
I DO NOT OWN A SEPTIC TANK, THEREFORE I WOULD HAVE NEVER ASKED TO GET A SAMPLE.
WHEN I RECEIVED IT AT MY FRONT DOOR I HAD NO CLUE WHAT IT WAS, PUT IT IN THE GARAGE.
TWO WEEKS LATER I STARTED RECEIVING HARRASSING PHONE CALLS REGARDING PAYMENT OF A PRODUCT THAT WAS DELIVERED TO MY HOME WITH OUT MY CONSENT NOR KNOWLEDGE. EACH OF THE 15-20 PHONE CALLS I ASKED TO SPEAK WITH SOMEONE IN MANAGEMENT. EVERY TIME I WAS TOLD NO ONE IS HERE I CAN HAVE A MANAGER CALL YOU BACK WITH IN 24 HOURS. NOT ONE TIME DID ANY MANAGER CALL ME BACK.
I SENT AN EMAIL MONTHS AGO TO SEPTICARE TO THE OWNER. NEVER HEARD ANYTHING THEN TODAY A RECORDED MSG CALLED AND SAID PRESS 9 TO SPEAK WITH A REPRESENTATIVE. I DID SO AND AGAIN, NO MANAGER WAS AVAILABLE. I WAS HUNG UP ON. THIS MATTER NEEDS TO BE CLEARED UP IMMEADIATELY. IF IT ISN'T I WILL DO WHAT EVER I HAVE TO TO MAKE SURE NO ONE BUYS YOUR PRODUCT!!!
I HAVE TOLD MULTIPLE PEOPLE THAT HAVE CALLED THAT I'D BE MORE THAN HAPPY TO SEND THE PRODUCT BACK POSTAGE DUE. THEY SAID NOT TO. PLEASE RESPOND ASAP
Patty
Tampa, Florida
U.S.A.
2 Updates & Rebuttals
Bill
Stormville,New York,
U.S.A.
Septicare - OUR SIDE OF THE STORY
#2UPDATE Employee
Sat, October 21, 2006
This is totally unfair. Our offering in 2004 was straightforward. We offered a 30 day trial of Septicare, with no money paid upfront. The thought behind that was, we enclosed instructions for a test that proved the efficacy of Septicare, and, if after conducting the test, you still didn't like it you could return the product for full credit. If you didn't return it you were, of course, expected to pay for it. Unfortunately, we ran into a problem with our offering. We ended up losing tens of thousands of dollars from trial shipments made that were never returned or paid for. For this reason we discontinued the no money up front trial offer. We still do offer a 30 day trial, but do charge the customer. If the customer returns the product a full refund is provided, no questions asked. I hope this clears up the matter, and ask anyone who has any questions to contact me at [email protected] and they will receive a prompt reply.
Rick
Rapid City,South Dakota,
U.S.A.
Septicare Stormville Septic Care Products ripoff fraudulent, unwilling to resolve issues for months, never asked for product
#3Consumer Comment
Mon, July 19, 2004
We had a house built and moved in June 2003. Upon our taking possession of our new home, we found a box with a septic product in it. We thought that it was from the builders and put it in storage. Having never had a septic system before, we didn't really know what else to do with it. Weeks later, we started getting bills in the mail for a septic product "we ordered off the internet." I called the number and was told that we had the product for 30+ days and we had to pay for it. I told them that I wasn't about to pay for anything that I didn't order, nor want. To make a long story short, after many (over 100) calls to Stormville Septicare, we still have the box of septic product in storage and we have now been turned over to M.A.D. Collection Agency. I am at my wits end and am not sure where to turn from here. I certainly hope that this business is shut down and not allowed to ship unauthorized products to people and then expect payment. Sincerely,
