Bill
Stormville,#2UPDATE Employee
Sat, October 21, 2006
This is totally unfair. Our offering in 2004 was straightforward. We offered a 30 day trial of Septicare, with no money paid upfront. The thought behind that was, we enclosed instructions for a test that proved the efficacy of Septicare, and, if after conducting the test, you still didn't like it you could return the product for full credit. If you didn't return it you were, of course, expected to pay for it. Unfortunately, we ran into a problem with our offering. We ended up losing tens of thousands of dollars from trial shipments made that were never returned or paid for. For this reason we discontinued the no money up front trial offer. We still do offer a 30 day trial, but do charge the customer. If the customer returns the product a full refund is provided, no questions asked. I hope this clears up the matter, and ask anyone who has any questions to contact me at [email protected] and they will receive a prompt reply.
Rick
Rapid City,#3Consumer Comment
Mon, July 19, 2004
We had a house built and moved in June 2003. Upon our taking possession of our new home, we found a box with a septic product in it. We thought that it was from the builders and put it in storage. Having never had a septic system before, we didn't really know what else to do with it. Weeks later, we started getting bills in the mail for a septic product "we ordered off the internet." I called the number and was told that we had the product for 30+ days and we had to pay for it. I told them that I wasn't about to pay for anything that I didn't order, nor want. To make a long story short, after many (over 100) calls to Stormville Septicare, we still have the box of septic product in storage and we have now been turned over to M.A.D. Collection Agency. I am at my wits end and am not sure where to turn from here. I certainly hope that this business is shut down and not allowed to ship unauthorized products to people and then expect payment. Sincerely,