- Report: #1453250
Complaint Review: SFE Energy - Buffalo New York
Reported By:
Thamissiz -
San Francisco, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
SFE Energy
P.O. Box 967 Buffalo, 14240 New York, United States
Phone:
1-888-659-2994
Web:
http://www.sfeenergy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SFE Energy SFE Energy California Lied About Saving Me on Gas Buffalo New York
Sales person did not explain that I would still incur fees from PG&E for gas delivery. Told me my bill would not exceed $30 due to the program I was signing up for. That it would be used to supplement utility savings program I am already enrolled in. Said that my bill would not be $30 every month. My current bill is $11 for gas, and I am on tier 1 with Care credit, told me rates would be going to tier 2 soon for my apartment complex, but didn't know exactly when. Also stated that the reward points could be used for statement credit. Took a better look at contract after signing, states that the rate is $29.99/ mo for 3 yrs, cancellation fees will incur after 30 days, $50 rewards can be used for dining and shopping. The rewards are not points or dollars more like rebates, coupons you can use on selected stores if you already planned on shopping there, most require a purchase to use. Signed contract 7/24/2018 5:15pm, ate dinner read over contract, called customer service, closed, website states 9am to 9pm PST. They provide a notice of cancellation that doesn't include a fax number. I will be calling in 7/25/2018 to cancel and get the fax number, and probably mail in the paper just to be sure. If everything the sales person said were true I would be saving.
